mezeh — Restaurant in Washington

I come to this Mezeh at least 3 times a week. So much so that the employees recognize me when I come in. I am amazed to see these one star ratings. As many times as I have come in, they have been nothing but gracious and provide outstanding customer service. I read some of these one star ratings and with the exception of the delivery for the corporate affair, I question some.

As a native Ward 8 member I was elated to see Mezeh and other corporate chains coming into my community. But I also realized that there would be challenges (which is why it is so hard to keep such businesses here). I’m gone say it… some of my fellow Anacostians just are not respectful. I have seen some come in the store and because they have to pay extra for extra meat or something more that they want, they go off. I one time had to say something because it was so innapropriate and unwarranted. It’s like they try to bully the workers because they are not black.

I hate to say this but it happens too much not in just this store but others and I’m tired of seeing establishments shut down because employees don’t want to be threatened or harmed. Walmart pulled out from being over here because they were going to have to pay too much for security and the Giant has threatened to pull out as well. IHOP is closed, the 7/11 on Barry Ave closed, Subway use to stay open 24 hours but had to stop because of this craziness. We can’t keep nothing over here and it’s not the establishment, it’s us not knowing how to receive customer service. I know these are hard times but damn.

This is a great store and I have only been in Starbucks and The Smoothie store and they are trying to make it in a tough area. Good Luck yall cause I wouldn’t put up with some of this...

I would give them 0 stars if I could. I order food for a cooperate meeting from their restaurant yesterday. After waiting 20 mins for food that was to arrive by 11:45am. The food never arrived. I tried to call the resturant many times but it went straight to vm. I left many message but never got a message or call back, but of course they charged my card for food that was not delivered. I would not order or eat here as for if you have an issues they will do everying in there power to not resolve it and still take your money. Thank goodness this is a cooprate card and I can put in a message with our accounting department. This is the worst Customer...

Great experience, flavor and serving size. Wilmer served our meal, he had exceptional and immaculate service for our family.

Welcomed us with a smile and walked us through our order and ingredients as it had been our first time. My mother had lots of questions and he patiently answered them with a kind smile. This kind gentleman also continued to keep himself busy though the rush was gone. Great work ethic. 5 star review for him for making it a great experience for our first meal at Mezeh....