Mama's Pizza Kitchen — Restaurant in Washington

I have been ordering from Mama's pizza for 2 years for at least twice a week. However due to my experience the other day with the owner I will not be going back there. This Saturday, I ordered a personal slice pepperoni pizza with beef topping, when I received it, it look like it had been made hours before hand and the beef topping was just scooped on top of the pizza. When I received the pizza I noticed the topping was just scooped on top and I asked the owner why did she charge me for a pepperoni and beef pizza if she really just only had pepperoni pizza. It was complete gross for her to slap beef topping on an old pizza and think that would be okay. So she proceeded to get loud with me and tell me that's the way they do it, and then say she doesnt really sell beef topping on slices although on her menu she clearly advertises it. At this point it's not about the pizza it's more about how she handled the situation. I was willing to even keep the pizza if she had a better response. I nicely asked for my money back and upon walking out the door Mama yelled, "We I'm not rich". Well neither am I. If I spend my hard earned money, I dont expect to be treated with disrespect from the owner who I have supported over the years if I have an issue with the product. Mama normally has a good product however she is gonna run her own business in the ground. My households spends alot of money buying Mamas whole pizza, lasagnas, and other items several times a week in store. Literally we spend about 300.00 a month there alone in store thru delivery and thru uber eats. After this experience the owner will not get another dime from me. In fact today I thought about ordering pizza from mamas today and I decided to make my own because I refuse to support a business that doesn't respect me. How stupid to lose a regular customer over 4.00 I bet when profits start getting lower she will change her attitude because she wont be getting another dime from...

I love this pizza place! I go here as often as my diet will allow me. So when I go it’s a special treat. Tonight wasn’t so special. I came in and I noticed the gentleman in front of me had 2 slices one pepperoni and one cheese. They looked freshly made and nice big slices (like it typically is). I guess the older gentleman behind the counter didn’t see me. Because I had to announce my presence by asking if I could purchase a slice. He eventually makes his way down from the window. The window above (if you’ve been there before, you know what I am referring to). So he makes it to the cash register and takes my order. I asked a slice of beef pepperoni. He says ok and tells me my total and I pay. Be doesn’t tell me how long the wait is so I ask. He answers 4 minutes. Well it takes way longer than 4 minutes. It takes 10 minutes. He even comes out one time without my slice. He looks at me and I at him and he goes back. Then he comes back out and hands me my slice. I take it examine it and determine that it isn’t too bad, but it isn’t freshly made like the gentleman ahead of me and it’s much smaller too. I decide not to complain beca It isn’t the nice older lady that owns it who’s waiting on me but her partner. He isn’t as pleasant and I didn’t want the fuss. Fast word and I taste a bite of the slice once I get tot my car and it’s crunchy. Like it definitely stayed in tbt oven too long because it also tastes like thr oven(if you can imagine what I mean). Like kerosene or something. anyway needless to say I am mad disappointed, because it was my not so often tasty treat and it wasn’t a treat at all and it wasn’t tasty either. This is the second time they burned my slice. One more and I’m done. I’ll only visit for the banana 🍌 pudding, which...

I called to have a simple extra cheese pizza delivered to my hotel room. The woman who answered said they delivered to my location at the hotel, confirmed my address and took my order. The driver called to confirm that they were at my hotel lobby and for me to come down and pay for my pizza.

The driver was not there. I waited, and waited. I tried calling the driver back, the call went straight to voice mail.

I called the store, the line was busy. I kept trying the line was busy. When finally I got through I spoke to a woman who told me that she knows nothing about my order. I know they make pizza and deliver - how hard can this be?

I am sent to a manager. The manager says she will call driver and then puts me on hold. There is no music for hold, or anything - just dead silence for when you are on hold. Because the manager had not even the simple manners to inform me that I was on hold I at first thought they hung up on me. After several mins someone NEW picks up the phone and asks for what I am waiting for. I explain I am waiting on a manager.

This new person gives the phone to the manager. The manager says shes still calling the driver. The manager then HANGS UP on me.

I call back. I try and ask what is going on, and the staff member I am talking to says in a rather rude manner that the manner is taking care of everything. I inform the person who answered my call that they manager hung up on me to which she dismisses me. I inform them that their customer service is terrible and to please cancel my order.

2 hour wait - no food, just rude...