Silver City Restaurant & Ale House — Restaurant in Washington

I met a dear friend for dinner. She orderd the bbq beef sandwich and was told that it was illegal for them to give straws for drinks???? So when i arrived she told me i had to stir my drink with a fork????? So i did.

I ordered the Kobe Beef sliders with onions & bacon jelly (what what??) Well done. I specifically told the waitress it needed to be charcoal burnt. She said ok.

The waitress brought it to me and i made her wait Because of course my beef is never well done enough. And sure enough it wasn't . so i asked for it to be sent back. The waitress came back to tell me that was the most tepid they could make it. Would i like to order something else. I said ABSOLUTELY NOT. They offered bottomless fries as an alternative? What?!

The supervisor came out to tell me the same thing. My friend asked why that was. They replied that it was the "integrity" of the beef. That it would just crumble to pieces. I said i don't mind. Ill take crumbles with melted cheese on a bun! She laughed at me and asked again if I'd like anything else. I was serious! What about MY integrity? I felt so insulted! I said THE BILL.

My friend had looked this business up online prior to us meeting up and noticed their fees included a 3% gratuity for "non tippable employees" How is it our problem they can't share nicely?????

We got the bill. My friend paid her bill with my drink adding a 7% tip due to the already inuded 3%!!!!!!!! And we are BIG tippers because we understand how hard that job is! We have both been in the customer service industry for longer than this place has been open🤣

We went across the street to Montazumas restaurant and had GREAT SERVICE with no problems and tipped the waitress 20% as common respect for servers. And guess what? They bought us straws without a fight!

What world am I living in? I can't get my food how I prefer it AND sneak in and added gratuity??? Wow are the days of "the customer is always right" over?

I hadn't been to this restaurant for 15 years. Now I recall why

NEVER AGAIN. Totally insulted

In short; The servers were kind and tried. They truly seemed embarrassed to give me this information. I feel they need more training on what to say about the straws. I clearly eat out often. I know that we as a whole are trying to cut down on the amount of plastic in landfills. Therefore they don't just give straws and napkins that may not be used and have to be thrown out anyway. It isn't ILLEGAL

And I am so sad I never got to try the bacon onion jelly! Like I was ready to buy a jar!

If you're easy and love food status quo this place is for you.

If you have special requests this place is NOT for you.

Pffft as if I've never experienced Kobe beef! I mean these patties were not fluffy hand made. They were thin, McDonalds sizes. 30 seconds would have...

Edit to say:: Idk why you bothered auto responding and asking me to reach out. I've gotten no e mail correspondence back.

Original post:: We always, used to, enjoy coming in and having a beer and a meal when we are in the area. Still very dark and drab. Same decor i remember them opening with, and it's not much. Not very inviting, but the food, used to, make up for it.

We were seated and told Allison would be our server.

We just wanted something light and quick and decided on a cup of chowder and a cup of gumbo, and share an order of fish tacos. We also each got a beverage. When the bill came it was over $73 dollars and I quickly realized we were charged for bowls instead of the cups we ordered.

The pineapple relish on the tacos? Tidbits out of a can. You aren't even using fresh fruit.

I digress, I inquired with Allison as we had ordered cups. And she responded, "oh, I asked him if he wanted rice?!" Neither my partner nor I recall, but, sure.

Couple things here though, does a cup of gumbo come with rice? No? Did he order the cup? Yes. Then no, he doesnt want rice. To ask like its an option when actually its a 6 dollar up charge is sneaky, and dishonest, but okay. I accept this.

But it still doesnt explain why you then took it upon yourself to also change my order from a cup to a bowl of chowder. The portions are so small, and not being a regular, I didnt know I was served the wrong thing until it was too late.

Allison decided charging us an extra 12 and change for RICE in one dish was acceptable. Her incompetence and greed got the best of us this afternoon and I want to offer everyone a fair warning.

I completely understand an up sale, "would you like to add rice for $6 bucks and make it a bowl?" But Allison didnt do that. She was misleading.

I dont care about the ridiculously priced food, the poor drink selection, and the uninviting atmosphere, but being taken advantage of is insulting.

When someone orders a CUP of chowder, you should only be ringing in a cup. $15 for that?!

This place has really gone downhill. And Allison will be the reason we dont try to...

Despite the fact that the beer is mostly pretty good here, this is one of the worst tap houses I've been to and I can't stress enough that it should be avoided. If there was one thing wrong I'd be more forgiving, but the entire experience was wretched and they should be paying customers to go through the dining experience. The server didn't come for at least ten minutes after we sat down (and they were clearly fully staffed). It seemed like we were punished for asking to try a taster of a beer and then not liking it. We tried one of the hard teas but then the keg was out after we tried and liked the sample. The beers are good but not $8/pint good especially in a Kitsap town. We thought the food would be better. My God. $18 for 8 wings? And they were literally the smallest wings we'd ever had. Like the size of your thumb. On any other menu that would be a $5 happy hour appetizer. The burger was also around $20 and was barely flavorful or original. It's like eating at an Applebee's but with local beer. Finally, despite being in Washington, a place that rarely lacks character, this place has barely any character. Despite the vague murals on a couple walls that somehow honor the migrant workers in the region, nothing in this place speaks of uniqueness, identity, or anything else that feels interesting. Even the shout out to Mexican culture (conveniently displayed seasonally aligned with the non-Mexican Cinco de Mayo) is junk. Again, stay clear of this place. There are over a dozen other breweries within 20 minutes and even if all they have is a food truck, it's guaranteed a better experience than...