Silver — Restaurant in Washington

I don't tend to do reviews, but feel like I should for this, both good and bad. I suppose I'll start with the bad, as to get it out of the way. I had gone in for breakfast, and as the others of the party were a still a few minutes away, let the gentleman who had entered with me to proceed to the host stand first. One of the ladies there took him off for seating, the other lady there seemed busy with something for a moment. That was all fine, at first, but after a couple of minutes she didn't acknowledge me, but then someone else came in, and she was not quite immediately attentive, but was only a few seconds before tending to her. Why I had been left in the lurch I'm uncertain, as she was starting to talk to the lady who had come in, the other host person returned but she just looked down onto the stand, no nod or notice of my presence. It was almost surreal; the only other place where I've encountered similar treatment is is in the Boston area, Cambridge, other parts weren't as stand-offish. The general ambiance struck me as being a bit bourgeois. I had gone outside, not wanting to be there, or to give the place my business, but my friends arrived, and we were there. So, we went back in, it had perhaps been ten minutes since I had first arrived, and thankfully it was different staff attending the host stand. I liked the decor overall, but yet couldn't strike an underlying sense of it being a set piece. All very pleasant, but not sure of the substance. Our waitress was rather good, not quite a font of hospitality, but much better than simply being perfunctory; she was reasonably kind and courteous. Thought the food was quite satisfactory, everyone of us was pleased with our orders. The price, while not exactly cheap, nor was it expensive, and quite fitting with being in this city; rents, salaries, other expenses being considered. So, that all being said, and I'm afraid it may sound more negative than I actually feel, I would go back and would recommend, but would also want people to know what type of reception might be given. I've seen some of the other reviews, and while many are good, there are a few that fall into a similar vein as mine, but those folks seem for whatever reasons, that they would not be back.i would urge them to give the place a second chance, as is convenient, before finally deciding. I'll know better myself should I find the occasion of another visit. Also, I did find it nice to see that Silver is family friendly, as there were several young children about with their parents, amazingly all...

We LOVE Silver! We love it so much that it was on my family’s priority dinner list when they came to visit us today. When dining at Silver, our waitress was very bubbly, friendly, and personable. We were served food promptly, and it was excellent as always. We were served and finished with our entrees in less than 45 minutes.

Sadly, that is when the issues started. We were given dessert menus and then ignored for 20+ minutes. This was not our server’s fault, as she was clearly being required to serve tables as well as bartend. While our server was bartending, she consistently asked other employees to help check on our table, refill drinks, and provide other assistance; but received little to no help. A manager was even requested to come by the table (at the server’s request) but seemed disinterested; only taking away one plate, and not offering refills for our four empty drinks. When we finally placed our dessert orders nearly 25 minutes after receiving our dessert menus, we were assured dessert would be served promptly. This was sadly not the case. Our server was clearly busy at the bar, and with a nearly empty restaurant, several other servers were just standing behind the bar, talking and enjoying time without the responsibility of waiting tables or running food to customers. After nearly 20 minutes of waiting for dessert, we were informed that one of the desserts we had ordered was unavailable. As you can imagine, our party of four was getting somewhat annoyed at the lack of service and communication. Two of our desserts arrived shortly after that, but the third dessert, a lemon tart, took nearly another 15-20 minutes to be brought out. From finishing our entrees to receiving our desserts took roughly 50 minutes. And we paid and left nearly an hour and fifteen minutes after finishing our entrees.

While the food was excellent, the service is not what I would expect from one of our favorite restaurants, and especially not for a birthday dinner; which was mentioned at the beginning of the dining experience. As much as we thoroughly enjoy silver; if this trend continues, we may have to have our family dinners elsewhere until the service situation...

I’ve visited Silver on several occasions. I’m in the area often my sons attend school near the restaurant. On two occasions I’ve experienced the WORSE customer service. The first incident involved me asking that my food be made again because it was cold. The kitchen crew complained to each other about their dissatisfaction with having to make the dish again. As they complained they used profanity to express their frustration. My husband and I were close enough to hear the conversation. We reported to the manager who compensated our meal and promised to provide more training for his staff.

Today, May 28 ... my son and I had a 10:45 reservation. We arrived a few minutes early and was seated near the cashier register. I expressed that I’d like a different seat due to the traffic level near the register. I was told there were no other options. I looked around and there were several seating options. I asked for a booth. I was told the booth was reserved for a reservation that was coming in 15-20 minutes later. I shared with the Hostess, “just like those customers I too had a reservation.” She informed my only option was the table near the register. What was frustrating about this experience was I being denied a table for people who hadn’t arrived, the Caucasian couple that came in before me was accommodated with the seat they requested, and the wait area was empty! There were no other families waiting to be seated. The hostess and floor manager made a choice not to accommodate me. I feel strongly that I was treated differently this morning because of who I am (a black mother with her black son). A kind waiter tried to help, but my son and I left. I called back and spoke with the floor manager who wasn’t helpful at all. She said hold on and gave the phone to another manager who listened, was apologetic,and acted as if he understood my concerns. They’ve asked for another chance ... 2 strikes your out. Silver please train your staff ... all people regardless of race should be treated equally. You should accommodate all...