Starbucks — Restaurant in Washington

This location usually provides good service and coffee, but their level of service seems to go down when they're busy. I have previously visited this location when it was quieter and have been very happy with their service. Everything was fine as I went through the drive thru and ordered. The couple in the car in front on me seemed to have a question/issue with their order, but I thought nothing of it. When I received my order, not only was my drink the wrong size, but they forgot to give me the scone I ordered. Unfortunately, I didn't ask for a receipt, so I had to take the word of the employee manning the window that I was charged for the smaller drink I received and not the size I ordered. On top of that, I ordered a Pumpkin Cream Cold Brew and the coffee used is so strong, it's all I taste. No pumpkin or cream flavor is coming through, just strong, brewed coffee flavor. So disappointing! I like the Starbucks location on College and Pacific so much more. Staff and service there is great and have never been disappointed...

I generally love this location as I have been coming for many years. They always get my drinks right and has had wonderful customer service but this.. this is what bites the cake. As i was enjoying my drink in bed in the dark going about my day I slurped up what seemed to be a squishy foreign object. I took it out of my mouth out of curiosity (bc i generally don’t have any chunks in my drink they are very creamy) and it seemed to be a piece of lint until i turned on my light to what appeared to be a FLY. I freaked out and threw it off me (the wing stayed on my finger ofc) and threw up whatever was in my drink and the breakfast i had this morning. Mortified and still gagging at this moment i have to say that i know people in customer service work so very hard as i was in the industry for quite some years. PLEASE i am begging be thorough and check the ingredients and watch for foreign things that can end up in others...

I like coming to this location and most of the time my experience is decent. However, I've noticed lately that if I do a mobile order, there are issues. I will walk through the door and patiently wait for someone to make eye contact with me so I can ask about my mobile order as I'm standing right at the counter for mobile order pickup. I don't want to be rude, so I stand there and wait patiently for someone to help me. Unfortunately, usually the person making drinks there doesn't make eye contact to ask if they can help you. I had to go to the cashier to get someone's attention to ask about my mobile order. I know things get busy but basic customer service is asking someone if they have been helped yet. Please fix this issue because I love coming to...