Starbucks — Restaurant in Washington

3/15/24 Thank you for your response Starbucks. If you can't figure out how to solve this problem based on the information contained in the review, the problems in my review are just the beginning of your issues.

Eta: You had a new customer last night. 3/13/24 Like brand new, never visited a Starbucks before. Sweetest lady. She won't be back. Greeted by a sweet girl upon entering, but totally downhill from there. No one said or did anything mean, but no eye contact, short, terse interaction from the order taker, no acknowledgement when the drink order was complete, and no response when she told them thank you. Apparently, Demi Lovato or Ariana Grande has some really important goings on they needed to discuss urgently.

Previous review:

Love the staff here! They've got the barista basics down. Definitely need a bit more training to really nail it though. My last three beverages were drinkable, but not what I expected from previous Starbucks (other locations) experiences. I'll keep coming back though. 😉 They're on...

I was yelled at while shopping for ground coffee on a retail display rack inside a coffee shop.

I went to Starbucks to buy the blonde roast coffee beans. The display on the back wall has Starbucks cups and coffee. The bottom shelf of the display, which was open upon my arrival, had all the coffee flavors. While I was looking for the particular flavor, a barista from across the lobby yells, “That is for employees only, don’t open those!”

Of course, all businesses have areas that are for employees only and you always know where those are because those areas are clearly labeled. However, this shelf wasn’t labeled and was open. In fact, the shelf is on a display with other merchandise for purchase. Additionally, the shelf is in the guest* lobby area.

This sour interaction could have been avoided if an employee, with better knowledge of the business, would have asked if I needed help finding anything.

*unlike a guest, I was treated as an...

We were request not to smoke in my vehicle in their drive-thru. Unfortunately this is my car! I am always respectful, if I smoke in a drive thru which isn'tcommon. I never blow it towards the window and always hold it away from the window. They had their window propped open with a drink holder cardboard piece. If you are sensitive you shouldn't work the window or simply do not prop it open. Until you actually have signs posted saying no smoking in the drive thru I will not be expected to follow your request. You will be lucky if I return. That was rude and if you were actually paying any attention at all you would have noticed we were preventing the smoke coming towards you at all, but you certainly weren't doing your part by closing the window as you...