Viet Chopsticks DC Restaurant — Restaurant in Washington

Disappointing Experience – Inaccurate Billing and Unprofessional Service

We visited Viet Chopstick to celebrate after our Pentecost church service. While the food was fine, the experience was overshadowed by poor service and questionable billing practices.

We requested three separate bills, and each had the tip automatically added, as expected for parties of five or more. However, after our credit cards were processed, we noticed that the final charges were different from the totals shown on the original receipts—even though no changes had been made to the orders or tip percentages.

When I brought this to the server’s attention, he insisted that the original printed totals were incorrect and asked me to use a calculator to verify that the processed amounts were correct. I didn’t need a calculator to see that the amounts before and after payment didn’t match—which should never happen without a clear explanation.

For example, my original bill totaled $66.13, but after payment, the charge was $67.15. This discrepancy was never explained. The server became increasingly defensive and raised his voice instead of addressing the issue professionally. He refused to acknowledge that anything might be wrong with the billing process, nor did he take accountability for the confusion.

This lack of transparency and professionalism is concerning. Restaurants should ensure billing accuracy and be able to explain discrepancies respectfully when asked. I believe this issue warrants further attention, possibly from the Better Business Bureau (BBB), as customers deserve honesty and clarity when it comes to their charges.

If you dine here, check your bill carefully. What should have been a joyful celebration ended with unnecessary confusion and...

Viet chopsticks is a pleasant new surprise in the Van Ness neighbourhood. My husband often gets the beef stew with rice noodles and says it's very good. Other members of our house (four people) have enjoyed the stir fried beef with vegetables in a brown sauce and the chicken on vermicelli noodles. Their shaky beef is very good, if inconsistent. The 1st time I had it, the beef was very tender and nicely spiced. The 2nd time the meat was much chewier and the vegetables were a little meagre. But both times it had a nice flavor with just a little heat. For my part, I had given up ordering fried rice from other Asian restaurants because it was always oily or tough. Viet Chopsticks' version is flavorful and fluffy. The shrimp that I got were plentiful and not overcooked. I also very much enjoy the crispy Vietnamese Spring rolls.

A word of warning: There are so many items on the menu that each one has a number as well as a description. They have other locations and the numbers on the menu items are different. This is easy to get wrong when you pull up the identical- looking menus online. Make sure you are ordering from the proper menu for your area. Sadly, they do not do their own delivery. The prices when ordering from grubhub or ubereats, for example, can be higher per item, the menu numbers can be different, some items are missing, and between the delivery fee and tip, my last order was almost $40 higher than if I had picked it up myself.

They have other interesting items that I think I will wait to have when we can eat indoors again. Its a new area restaurant that I am hoping will stick around...

My husband and I are foodies so we love trying new places. We were happy that a new place opened up in our area. At first, my husband did a pick up, the food was great! So this restaurant was on our foodie list. We decided to try it again, but this time dining in. The food met our expectations, however there was a red flag with the service. The waitress was not paying enough attention and it took so long for them to place our order and even get our bill. Since, the food was good, we decided to give it another try, maybe this time the service will be good. The third time around, was not a charm at all!!! The service was SO BAD. The one who got our menu and the other guy who was in-charge of our orders were so loud! As if there were no customers around them. The food was not good this time too. The noodle of the soup was not cooked properly, there were shrimp shells on the soup. We even complained, but the waiter said oh they probably forgot to take it off. My husband's rice looks like a rice that was from the bottom of the rice cooker. The mint and the sprouts, looked were not fresh at all!

So much for good customer service and good food quality! To top it off, AGAIN, it took sooo long for them to get our bill and our to go boxes! NEVER AGAIN WILL WE EAT...