Giant Food — Local services in Washington

I visited this giant on numerous occasions and on 03.10.24 was extremely disappointing. After a long day at work I had to pick up a few items, giant was nearest to my job. I got to giant at around 9:40pm, I knew the grocery was closing at 10. I tried to rush to get my items, but I am recovering from on my leg surgery that made me slower than anytime I come in. I got to self check out exactly 10pm and not a single counter had bags. I went to the nearest self check out that was open to the sole occupied self check out with bags. This due to limited mobility I saw it’s the best for me, easy grab the bags once the customer is gone. I had a few items that I had to search for because it was from fruit/fresh vege aisle. The employees see me scanning my items but everyone was preoccupied to get everyone out no one offered to provide me bags. I even put back items because I realized I couldn’t tote a lot. It’s not until i was about to pay I was offered bags. I was trying get my groceries in and try to make sure it’s even out because as I previously stated i had surgery on leg and I have a cane for pain. Mr ignorant security was huffing in corner and I was last person in grocery rushing telling me I got to go. I told him give a min I need even out what I carrying due I would say temp disability. Mr ignorant security, then proceeds nearer to me saying you got to go, tells me loudly ohh you ppl come in late to buy grocery. That triggered me I responded to him by calling him rude and he had audacity to tell me he was being polite; because he can just tell me leave with no grocery. This is when female try to help pack the rest of my grocery. I told him look I have a disability and I am slower he said I do not care. He continue to be rude and I called him out- proceeds to tell me you can shop somewhere else. I walked out in pain because I was rudely rushed out and I told Mr ignorant I am reporting him. Also not one employee said a word when he was rude to me or properly assisted me. One the one lady who asked which way I am going. She escorted me out and I asked her you allow him to speak to me like that is unacceptable. I heard her mumbled something I think I’m sorry not sure and I made sure he heard I will report him. I looked at my clock to see what time it was and this happen in a span of 12 mins In my many years in service industry I will never treat anyone the way he treated me or tolerate a customer to be treated that way. Especially if they got a any form of disability. Mine might be temporary but it has been long recovery road, this was...

Open until midnight between Monday and Saturday, this Giant provides you with just what you need in terms of convenience.

What they do well:

1. The staff is very helpful and are always there to answer any questions.

2. They offer great deals throughout the week and have a wide variety of beers and wines available.

3. It might not count for much but they have a bathroom!

However, this Giant can certainly work on a few things:

1. I would bring a book if you ever plan on shopping during one of their peak hours. Between the regular checkout lines and the self checkout lines, I've never experienced a slower group of humans in my life. I don't know if this is just something common to the people living in Van Ness but don't expect to move very quickly during their peak hours.

2. They advertise the use of the Scan It! App throughout the store. This would be fine but it never works. When I first started using it, I would go through the entire process of scanning all my items and prepare to checkout only to find out I needed to rescan all those items because of a problem with the app. Now it just refuses to work at all. I know this has more to do with the developer but I would probably take down all the adverts.

3. Their appears to be a problem with keeping produce stocked past their expiration date. I've purchased a few items only to find out they expired a couple months ago.

4. Their organic section is relatively small. I suppose as it becomes more popular, they will continue to expand but for the time being it's...

I was in this location on Memorial Day 2024. About 745pm. I entered the store with my Chrome industries metro mini back pack the inside dimensions are 12x13 which is under the size for the banned bag. A woman Latrice Stevenson came up and informed me that no backpacks over 14x14 are allowed in the store and I had to leave my bag on the floor by the front door. I said no. She then stated she would call the police. I said do what you need to. And continued shopping. As I was leaving the store, I said something to my friend on a PHONE CALL…. And Latrice Stevenson said “your mother” I stopped and asked her to repeat what she said but she froze. Absolutely disgusting. What 40+ year old woman is making mother comments at work? This woman is an assistant manager. I asked her when the store manger would be in she said “thats me buddy” “you did your shopping now leave” Very aggressive. There were also women in the store with large purses and reusable shopping bags. But I guess that is allowed… Why would someone leave their backpack on the floor at the front door in store that is experiencing theft. My $3000 laptop was in the bag. How was I supposed to carry my grocery’s home if I don’t have a bag. This policy is crazy and this is appalling. The comment about my mother was way out of line. As my mother passed away...