Dunkin' — Restaurant in Waterbury

Isabella is rude, when you go thru the drive thru or at counter she never says good morning - afternoon always says what can I get you? Never has a smile on face has no customer service. Not friendly at all. I come from customer service and she has none at all. The other workers are great never had an issue besides her I have been going there for 13 years. Stuffing her face when she is taking orders. To add to it girl approached me on what I said, today at drive thru first rule of thumb keep comments to self and do your job. Yes I called her a b because she never smiles doesn’t use any customer service skills looks like she doesn’t even want job. Asked her one day is she mad at the world? Plan out rude all the time. Today she purposely came at me and now will never give Dunkin my...

There were many employees there and amazing they still got my order wrong. Going through the drive-thru, the lady asked me my order like 4 times and I had to keep correcting her. The line wasn't that long but the wait time was. When we got to the window she gave me the wrong drink, gave it back and gave me the right drink but another wrong drink. They complained saying people were driving off, but I saw no one drive off, think they just ripped people off. I should have checked the bad of food because nothing in the bad was what I ordered. What a waste of...

I used to like this Dunkin Donuts. It was one of my favorites. I stopped going because the staff DO NOT wear their masks properly or they have them down. I asked can you please wear your masks over your nose while making my coffee. She got an real nasty attitude. When I told her that I would speak to the manager she said go ahead. They will no longer get my money. When you ask for avocado toast and get plain bread with avocado spread I couldn't finish it. If made correctly is...