KFC — Restaurant in Waterford Township

Ordered online. Arrived at drive through at time food was to be ready. Was told that someone just picked up my food at counter. The manager argued I wasn’t right person. Then my food, which had already left the restaurant with wrong customer and was brought back was handed to me. I refused to take the “returned food”. Manager became upset and then threw that food in trash. I was told to go to parking lot and wait for food to be remade. Waited over 25 minutes then went in lobby. Was told by staff delay was that 2 employees were sick and in bathroom vomiting. The same employees that we just saw handling the food. By now lobby full of upset people requesting refunds as no one wanted the food prepared by sick employees. Was told they cannot provide refund in store for online orders. I called customer service number and was finally...

Absolutely the worst service I've ever had!! I ordered and paid then checked my order and it was wrong. when I told them the Manager refused to talk to me but told the employee to tell me I could go through the drive through and order the items I didn't get!! When I said I did that and paid for those items you just need you just need to give those items to me that I paid for. The drive through employee then asked for my bag bavk then proceeded to go through my chicken tender box with his hands with no gloves on that he had been taking money with!! When I mentioned it was unsanitary the manager yelled from around the corner "then don't come back" ! I definitely won't but the health department should! They were unnecessarily rude and unsanitary! If I could give negative...

The food we recieved was disgusting. The biscuits were hard as rocks, look at the pic of a knife sticking out of the biscuit, the green beans looked like they were scraped off something and the corn was hard and looked like it had been mixed with old corn. I did call and they said they would refund the dinner after speaking to a manager and then someone who told me she was the general manager. I asked for a corporate number of which she told me there wasn't one. I had actually already found one just wanted to see what they would say. I will collect on that refund. By the way after trying to eat some of this my wife and myself were very sick the next day with what we believe was...