Pizza Express — Restaurant in Waterford Township

Ok so we used to order from here over the last 15 years. Will never order again. My wife has cancer this was supposed to be a treat no car so had it delivered. The gentleman who took the order remembered us so he was nice as always. Asked for banana pepers on the nachos he said no problem. 29.00 order 6.00 tip so 35 total. Received it started eating it 2 bites and way to spicy looked and seen hot pepers. Called was hoping to get it remade and brought out. The lady both my wife and I talked too was not friendly or caring. She first told my wife she made it didn't bother to confirm what kind of pepers said that part was not wrote down just peppers, nothing can do except remake and come get it. Can't no car(kept having to say that numerous times). So then I talked to her I was upset yes witch I'm sure made her upset. She said everything thing to me she said to my wife I also said no car then she said 5.00 credit on a 35.00 total. In what universe is that ok come on if some one did that to her she would be pissed. The food was thrown out to spicy no trying to make it right in a better way or anything and she hung up on me that night. My wife says she called wanting the owner or someone with a better aditude nope she answered my wife didn't want to deal with her so she got mad and did regret that part as she should have kept her cool. My wife has enough to deal with and so do I on our plates will order from some place else can't trust an order from there with her working there cause now there's conflict. Will be telling everyone why we stopped going. Already a couple friends said they won't be going back. Good luck to the rest of you. I don't think no matter when we call as long as she answers the owner will never be there so I can't complain anyway. We are done trying to...

Customer service was terrible. Called about an order of wings we purchased last night. Usually the wings are amazing. However, we were informed the wings they usually have they haven’t been able to get in for three weeks. We were not informed that when we ordered some lemon pepper wings. The wings we got were these really greasy, super oily Smokey flavored kind. We have purchased the lemon pepper wings numerous times.. always tasted amazing. So we decided to call and inform a manager about our experience. We were polite about what happened, didn’t expect any type of compensation, just wanted to let them know the wings tasted off. How the manager responded is why the bad review and the greasy chicken wings we got. He was such a sarcastic condescending individual. Explained to us we should have saved these wings and brought them back for a refund or for a new order. We ordered 8:48pm they close at 9pm. Called to let them know the next day about what happened. He basically said whenever he gets something he doesn’t like..gave us an example of a food item he gets at Walmart, he saves the food to return for a refund. Who says that as a response. You are a manager!! have you ever heard of the customer is ALWAYS right!? I guess not. He offered $5 off of our next order. Gee thanks! You handled it very poorly. Unfortunately you lost a weekly customer. Along with others that we used to recommend this place to. I never write reviews, but your attitude and poor customer service..I felt obligated to share...

Absolutely phenomenal food an staff. Ive been a regular customer at pizza express for about 6 years now. From the staff an deliver folks to the management Absolutely AMAZING people. They are kind respectful an go above an beyond. Tonight I experienced there above an beyond. I called from the emergency room in hopes that they would deliver Ken came on the phone an apologized but it was out of their delivery area. I told him who I was an where I lived an he immediately remembered me. I told him I was stuck in the hospital with my 17 month old sick baby. An he said say no more. Placed my order an brought it right to me. I cant thank you enough Ken. You've gained a life long customer . I won't ever oder pizza from anywhere other then...