Taco Bell — Restaurant in Watertown

Every time I come here I'm disappointed. I worked at Taco Bell for almost 2 and a half years, and I understand to an extent how things can get hectic during a rush, but they are never busy when I order and still manage to screw up or just butcher my order. Today, I ordered a deluxe nacho fries box and a 2 chalupa combo and both of the tacos and the five layer burrito were soggy and barely edible. I literally threw out my soft taco after one bite and couldn't get through half of the burrito. The only thing that was done right in both of them was the chalupas. I have done an in-store pickup order twice now, and both times I gave the cashier my name and they stared at me blankly and kept reading a list of names and repeating themselves as I say no, it's Melanie. Both times they have forgotten to give me cups/drinks that go with my order and I've had to ask for them as well. Secondly, the kitchen looked disgusting with food everywhere on the counters. And again, as someone who worked at Taco Bell, I know it can get messy -- but watching them make orders and throw ingredients everywhere, going outside of the tortillas with the sauces, etc. is just unacceptable. Maybe I just have high standards because the store I worked at was well kept and managed, but they followed standard as every Taco Bell should. I've even considered a part time job at this location when I first moved to Watertown, but after frequenting this store, I want no part in that mess. I would genuinely go out of my way to drive to the Johnson's Creek location if it meant they had more attention to detail and a...

Within walking distance of a hotel. Sweet. Plane got in late. I googled their hours and quickly walked across the parking lot to order before they closed. The lobby was not open. I walked up to the drive through and the lady said at me through the window. "Oh no not another one." I laughed to try to lighten the situation thinking she was unhappy that I wanted food 20 minutes to closing. They opened the window and said they wouldn't serve me without a car. I asked my travel companion to go get our car from the parking lot and they said no. We will not serve you. I said "I can go get our car if we have to." They said "no. You are drunk. We won't serve you." I hadn't had a drop to drink.

Apparently there was a group before us that tried to walk up to get food. (I had no idea) They were allegedly under the influence. We were not connected to that group in any way. The staff was rude to refuse to allow us to get our car to use the drive-through.

Its great to be so close to a hotel, but management needs to have an evening walkup window for the hotel guests. To be so strict with the drive-through policy and so instantly and incredibly rude to a potential guest is extremely poor customer service. I did not want to eat from the convenience store adjacent to this Taco Bell, so I ate nothing for...

I ordered a burrito supreme, a cheesy roll up and a taco supreme, along w an icee. They gave me some sort of burrito ( beef crunchy taco supreme ) that was grilled with some sort of sauce that I'm highly allergic too. I went through the drive through and had to go back to get the correct food. The person accidentally plugged in the wrong order ( which can happen, people are human and make mistakes). The young guy at the drive through the 2nd time around started to literally argue w me that I ordered a #3. Well would I really order something that I knew would have me put in the hospital? I think not. We went back and forth at least 10 times. Him telling me I'm wrong. I wouldn't stand for it. They need to teach their employees there to be a little nicer to their customers and not act like a fool. I used to visit there. I will NEVER go back. I know what I ordered. So to the guy who had serious issues today, you need to chill out. Maybe you should find another job where you don't have to work with the public. It's a shame that someone has to act like that. Hopefully it was a one time occurance. I would hate to have someone else go through that, and over a burrito?...