Starbucks Coffee Company — Restaurant in Watsonville

I don’t generally leave bad reviews, but I thought it should be noted that when my senior mom needed to use the bathroom today they rejected her.

It was an emergency for her so she had to say some pretty personal and vulnerable stuff in order for them to change their mind. I don’t know if this is a new corporate policy, but Starbucks has always been the de-facto place for people to be able to use the bathroom, whether home or traveling– especially for regular customers like us. (I’m a Starbucks Gold member)

I know companies have a right to reject use of their bathrooms, but Starbucks is a big corporate company, and they are in a position to be able to allow this. They have always done so. It’s one of the very few things that is good about Starbucks.

I was pretty peeved when she told me.

If this is a local thing, then they need to seriously review their policy and if this is a corporate thing then maybe Starbucks has outlived its usefulness in our...

I genuinely appreciate this starbucks location and their staff. I’ve never ever had an experience when i’ve ordered something and got what I actually paid for. I always ask for extra strawberries in my pink drink and it always seems like they give me less when I ask for extra, BUT NOT HERE!! They gave me so much of what I asked for I really appreciated that. Their customer service was really friendly I even felt like a coworker haha! Last but not least this is the only fresno i’ve been to that has served eco-friendly non plastic straws! Go them....

I’ve been coming to this Starbucks for a while and have always loved the welcoming atmosphere and the sense of community it provides. Howard Schultz’s vision of Starbucks as a ‘third place’ a warm, inviting space for connection and belonging has always resonated with me. I usually grab coffee after settling in to study, but today a new employee asked me to purchase something first. While I understand the policy, it felt slightly out of step with the inclusive spirit Starbucks is known for. Overall, though, this location remains one of my...