Taco Bell — Restaurant in Watsonville

My husband and I ordered a #1 and one additional burrito supreme. We should have received 2 burrito supremes, a taco and a drink. The order taker asked my husbands name and added it to the order. A few minutes later, an order of 1 burrito supreme was called out with two tacos. We waited about 10 or More minutes and then asked who that order was for. We found out the order was meant for us but was incorrect. Another gentleman came out to figure out what was going on with the order sitting on the counter. My husband asked him if he was the manager. He answered, no. My husband responded that he should be because no one else bothered to see who this order was for. He gave us a cup for the drink and said they would remake the order. It had been on the counter for awhile. The order taker just stood there looking around. It was slow inside but busy at the drive through. We received another order but it was the same...1 burrito supreme and 2 tacos. I finally said I would just take the taco!! My husband insisted I should have the burrito supreme I had ordered. The second gentleman that had come out before showed my husband we had only paid for the extra taco and not a burrito supreme and that we would need to pay for the additional for the burrito. In the meantime, I had taken a bite out of the taco and felt I could not return it. In the end, I was trying to pay the order taker for the additional burrito supreme. He didn't get it and kept trying to ring me up for a taco....!!!i I feel I should have been given a free burrito supreme and Taco Bell should hire order takers that...

This place is extremely hit or miss. about 50 precent of the time, this place messes up the order. And it's not just drive thru. I've gone inside and they've messed up as well. They also fail to provide receipts sometimes. Most of the time the mess ups are small things, like a wrong taco. Sure, it can be cause for complaint, but it's somewhat more forgivable. Other times, they fail catastrophically. For example, 2/2, we ordered a specialty box, and a 12 pack of tacos. What we got, after waiting about 10 minutes in the drive thru was an 8 pack of tacos and a burrito bowl. The tacos didn't have lettuce on them. and a few of the tacos barely had anything it, maybe half a teaspoon of meat and a sliver of cheese. I drove back about a half hour later (after getting home and seeing how God Awful this stuff was) to complain because I did NOT receive a receipt that time of purchase AND how badly they mauled my order. I understand restaurants, not everyone wants to work after 9 pm, but come on man, you're paid to do a job. Make sure people are taken care of. I've also ordered on the app about 2 weeks prior. I had some breakfast burritos ordered and they got them wrong, Only one was correct. I hate that this is the ONLY taco bell in Watsonville but these guys are horrid. I hate to say that because I like Taco Bell. I want to support these guys but they keep shooting themselves...

So I stop at this Taco Bell for breakfast fairly often. I don't know who it is but they need to have a discussion with who made my food this morning, and I get the feeling it was the same person who undercooked my food a couple of weeks ago (breakfast crunchwrap was barely toasted, none of the cheese was melted, eggs were lukewarm).

This pertains specifically to this morning however. Nothing quite like repeating your order 4 different times, and still getting the completely wrong order. It wasn't past breakfast time, yet somehow I ended up with a regular crunchwrap instead of a breakfast crunchwrap. I was charged the correct price for a breakfast crunchwrap, so I don't think it was the cashier who got it wrong (didn't grab a receipt and the screen at the drive through was not working). It could have been though being he had to ask multiple times what my order was again, but the price being correct makes me think that wasn't it. But talk about getting something I didn't want at this time, and of course being a drive through I only discovered the mistake after...