Cousins Subs — Restaurant in Waukesha

I hate to change this review (10 months ago I gave 5 stars) but this is the last time I will be tolerating this location messing with the small lunch time. No hard feelings against the manager, he actually seems amazing, and has fixed errors for his team, with my food directly, twice now, so sir, thank you for showing integrity and genuine customer service. As far as the lunch team, working here. Needs some serious regard and attitude repair imo. I've now had about 3 or 4 incidents where it seems they have intentionally been lazy/biased and didn't make my food the way I requested it. Two times were the ones mentioned above and ( the manager) he helped. They messed up my sub once and my bowl the following week lol . I was there for almost my entire 30 min lunch each time, but at least he cared to fix it up and hand it to me himself. Was very nice) meanwhile his employees stood behind him looked appalled someone didn't just accept what was given/an incorrect order. This last time (today) I ordered for pick up, for 2:45-:50 and hour before I had to go get it. Work got hectic, im only 3-6 mins away but I made it to the store like around 3-3:02pm. I got my food and noticed the fries were BRICK cold. I asked for fresh fries; as every location I've gone to for my entire life (inner & west Milwaukee. Tosa, east side/ all college locations, downtown, New berlin, and etc.) drops your fries when you come to pick it up so they are fresh. The Team member says I'll make an exception this time, rolls eyes but next time we won't. I expressed, I thought the rule was to drop them when you pick up your food? And she said oh? well not here. Your pick up was at 2:45. rolls eyes again I smiled and said ok noted...decided to leave it alone (this is the same woman who has messed up my food before so...I know im getting nowhere communicating with her.) After about 8-10 mins she brings the fresh fries and hands it to me with a attitude and looks away from me as if she's disgusted. Says have a good day and closes the little window fast like LOL im here for lunch babe, save them feelings....ew... As someone whose worked in many food service restaurants before. I do not approve of nor do i condone this. Especially not as a older woman, its not your place to behave this way. Yet many encounters I've had with this lunch team, has not been pleasant. Just wanted to note that for this location. Again, no hard feelings. I'm not mad. Just disappointed and turned off from...

Horrible experience. We came through the drive thru, ordered our sandwiches. Mine was to be no mayo as I have a food allergy. When we got to the window and was handed our food, again I said the club has no mayo, right? I was assured it was correct. Drove home, opened sandwich, boom mayo on sandwich. Got back in the car with my husband, drove back, lobby was closed so we drove up to the window. Spent a few minutes knocking on window. A snotty blonde came to the window. My husband handed her the sandwich and said it has mayo. There was supposed to be no mayo as my wife has a food allergy. She immediately told us that she made the sandwich and that there was nothing wrong with and it didn’t have mayo on it. Never looked at it. She then slammed the window and a man came back with another sandwich and we asked for her name and he couldn’t disclose that information. Asked for a manager. He said he was one, but couldn’t disclose his name either and he didn’t seem to care about the situation. And the sandwich was still wrong. We used to eat Cousins once every week or so. Never again. Worst customer service. I would hope this is not how Cousins does business, but in today’s world they probably have to pick from the bottom of the barrel to even...

I went to this Cousins location because it was convenient to my office location and they had a drive thru which is nice when you are in a hurry. I wanted to take back to my office and eat. The staff was nice and friendly. I ordered a Italian Special with the hot pepper relish, which Is my go to sub, but on this occasion, it was not up to par. The bread was hard and crusty, almost like it was sitting out overnight. And some of the meat was very tough and fatty. Not a pleasant eating experience.

I may try one more time to see if it is any better.

Update: I was contacted by the supervisor and she personally apologized for the poor quality. She promised to make it...