Milwaukee PC - Waukesha — Local services in Waukesha

I was nearly convinced to turn away from this Milwaukee PC location due to the bad reviews, but out of timing and desperation ended up taking my laptop here for service. After receiving my laptop back in excellent shape at a decent price, I thought those reviews were unfounded and wanted to add my own.

My laptop fan was dying, causing a horrible vibrating and grinding sound throughout the computer and rendering it pretty much unusable. My attempts to fix the problem by removing the laptop's back cover were foiled by the fact that the fan was covered by other components and to be honest, the tiny screws were intimidating. I put off having the computer fixed until the last minute, when I really needed it for an upcoming college semester.

I took my computer into the store, and based on the appearance I believed the negative reviews were confirmed- the store is small and ragged, with computer parts laying haphazardly on the shelves. It smelled faintly of cigarette smoke and the man behind the counter was wearing a dingy, baggy polo with the Milwaukee PC logo on it.

I walked up to the counter, and was somewhat appeased by the employee- he was friendly enough, and quickly diagnosed that in fact, my computer's fan was going bad. He was succinct and offered me several options as well as their price, along with the possibility of ordering a refurbished part at half the price of a new part. I then opted to have them replace the fan for a flat fee ($40).

Less than a week later, I got a call from Milwaukee PC that the part had arrived and they replaced the old fan with the new one. I took the PC home, and it was working good as new. It was hard to believe that a fan could be nearly silent after being loud for so long.

Overall, this place is decent. They did a good job with my computer and I guess that's really all that matters. I would...

I would recommend Milwaukee PC as it pertains to media conversion, virus removal, and maintenance of your home PC over certain "Big Box Stores". It would be better quality for less cost at Milwaukee PC. However, purchasing new equipment or cabling is much better to be done online.

I recently purchased a new GPU in person. The tag on the box was 140% higher than MSRP or online. I was given a deal of 125% above MSRP. At the time, I thought this was a different GPU, so I proceeded with the purchase. I then realized I assume the wrong model, and I saw it was 25% less expensive with reputable sites. The return policy mentions a 15% restocking fee. Staff and I were able to work it out where I paid $25 more than MSRP in the end. My $360 GPU ended up at $375. It is my fault for not paying attention more to the model, but the "deal" sounded right to the model I thought it was at the time.

It was also mentioned the GPU was sold out recently, but it was available everywhere nonetheless. This and the above left a sour taste in my moth. In summary, these local businesses are much better for media conversion, virus removal, and maintenance of your home PC if a family member isn't IT savvy and willing to help. The "Big Box Stores" or online are much better for purchasing new equipment...

We have been having trouble with our PC since early December 2024. We had a new one built for us at Milwaukee PC in Waukesha. We did use some existing pieces from our old PC which, upon a lot of trouble shooting, was creating some of the problems we had upon bring the newly built PC home with us. After bringing it home, and to our dismay, the BSoD immediately popped up. We brought it back, and Bradford the technician, did some troubleshooting, fixed it, only for the same thing to happen. Bradford then went above and beyond for us, even working on the newly built PC well after his work hours. He gave us his private phone number and continued to guide us until 11:00 p.m. We eventually had to bring it in again for more trouble shooting. Bradford never lost patience with us and continued to ensure us that he would continue to work with us to make us/the customer happy. He said even if he had to rebuild it, he would do so. He has be NOTHING but congenial, professional, and seems to be a HUGE asset to Milwaukee PC. Although it's been a terribly frustrating process for both Bradford and us, we definitely will continue to be customers at Milwaukee PC...