Divino Gelato Cafe — Restaurant in Waukesha

I love the gelato. First time trying tiny macaroons.. $1.75 each. Still, yummy. My problem, the service. Two women working today. You need an ID when you buy the CBD oil choices n I wanted to get both the cherry n grape. You cant try them so I was hoping they would be good. Which they are.. love the grape most, fyi.

So the female employee, without glasses, served my daughter n I today at 830pm on 7/20. We picked 2 macaroons, my daughter got her cone but I was waiting for my daughter to grab my ID from the car. So I got my ID, told the other woman, with glasses, what was ordered. 17$ n some change. My daughter is eating hers. The female who cashed me out went to go make someone's coffee. Which was fine because I think they were before me. The original.one who served us was handling a big group of people. So the one with the glasses served the lady her coffee and continued to the next person who ordered a small tub of green tea...? I think? N I, as a customer, is still leaning on the counter, because my back hurts from packing, n my daughter is already 1/3 done. I finally ask, "is anyone getting my order?" Which the one who cashed me out said she thought I already had it. Uh.... Is there an invisible cone in my hand?? I thought to myself, of course...

So the woman, without glasses, apologized n got my order... Which I repeated again because she didn't remember after about 4 mins after me ordering and waiting. Not her fault but it just goes to show how long I was waiting. My daughter took less than a min to grab my wallet. I was parked right in front.

The moral of this story... ASK IF WE ARE ALL SET!! I work customer service ... For Apple. Should I just, figure out what they need help with, over the phone, n then put them on hold and continue to take other calls? No.

I understand I wasn't prepared with an ID. That's why I left the first woman who helped me, to go n help the big group. But cmon...

This experience was UNACCEPTABLE!!! I use to love coming here & the one in the mall, but this ruined it for me. Very upset. N when you pay nearly 20$ for 2 waffle cones and 2 mini macaroons, the service needs...

Incredibly disappointed in the lack of service we received at Divino Gelato Cafe. We have a family member who requires a gluten free diet and upon asking the staff about the gluten free gelato flavors, we were told that they're "not allowed" to tell us the ingredients in the gelato. They went on further to say they were "pretty sure" the straticella was gluten free because "chocolate doesn't have gluten in it". For reference, a lot of chocolate does have gluten. A second employee joined in and said that because they have over 250 rotating flavors that are made out of house, they do not have ingredient lists for all of them. Due to our familiarity with the laws because of our needs, I know it is legally required for food establishments to have a full and complete ingredient list available should a customer ask for it. It was clear that we weren't going to get ingredient transparency so we opted to get ice cream across the street at Allo Chocolate, where they were happy to pull up an ingredient list and even showed it to me. I would NOT recommend Divino Gelato Cafe due to this experience, especially for anybody who needs or wants to know what...

Whoever the girl was working there today (May 26th) around 3pm, needs an attitude adjustment. My family and I have never had such a rude experience. Lots of eye rolling and talking under her breath. My sister asked what flavors the macaroons were and the girl had a mini meltdown and was like “gosh, EVERY time!” stomped over to tell us. I think she was upset we were asking a question when she walked over to make a drink. Then my husband tried to tell her he’d like to order the same thing my brother did, and she yelled “ONE SECOND!” And held her hand up. Pretty much everything we did, asked, or said she was rolling her eyes and mumbling under her breath, doing everything she could to let us know she was annoyed. Finally, more customers walked in as we were paying and she was like “ugh, you’ve gotta be kidding me”. She also charged us as one big order, when we wanted to pay separately, and when we corrected her she got visibly upset and annoyed. Overall just extremely rude and poor customer service. (Gelato was fabulous tho, and the...