Polito's Pizza — Restaurant in Wausau

Is it really that hard to take a simple order, that's been placed a couple a days in a row, but seem to always mess it up. Then when I sent my husband to pick up the sandwich you messed up (after calling you to let you know what was missing etc), you wouldn't allow him to speak period! (Guy with beard and longer brown hair in pony tail.) All my husband was trying to do was order fries to go with the sandwich & he was accompanied by our son in law who's a soldier serving in the US Army who was on leave for his daughters birthday, he as well wanted to place a order. But you wouldn't even allow them to do anything because you were frustrated for some reason or another and other customers present even saw your 'show'. So my husband not being a argumentative man over food....they both took their business elsewhere. You not only lost a loyal customer, but several all because of that man, 1 employee. Who made sure to say, "I'm not making any more sandwiches!" with a attitude as my husband was trying to place the order for fries that he was going to pay for silly. My husband was completely & utterly shocked, as was I when they returned home with different food from somewhere else.. Our money is just as good there as anywhere else. So instead of making more money that afternoon, you lost out on money... That another restaurant got. Normally the man I'm referring to is nice and humorous, not sure what his problem was. He wasn't the person to take my original order at the counter, that was a young man. I took the food and left once it was given to me. Got home, then made the discovery that one of the sandwiches wasn't complete. It really wasn't a difficult order. 2 Italian beefs, with cheese, green bell pepper, mushrooms and onion, as well as doubled dipped or as the man put it, "double poured".. As they don't dip the sandwiches there. Geesh. We're all human.. We will have bad days, but to take it out on a posting customer..... How rude and...

Went in with some friends after a busy day and was starving. Ordered chicken wings, garlic knots and a buffalo chicken sub. I asked the cashier what's in the Buffalo chicken sub and he rolled his eyes and said "buffalo chicken? Cheese" I'm a very picky eater but I love chicken and cheese so I said "okay" All my friends got their food and I was left to wait. I waited 45 minutes for my food. The garlic knots were burnt. I ate maybe 1 or 2 before I threw them out. The wings were alright (thank god) but the sub had onions and tomato junks and other things I didn't like. I am a picky eater and if I would have know there was going to be things other than chicken and cheese I wouldn't have gotten it. The workers were very rude and seemed to not care about good service. Here's the catch too: IT WASN'T BUSY. it was my friend group of 4 and one other table who already had food when we arrived.

Reply:::::: I posted this the day after this incident. I usually don't post these things but what happened...

Went there today 6-10-2018 at 3:30pm ordered three pizza 2 large / pineapple with real bacon and the other meat and the 3rd- 1 14 inch Mac and cheese with real bacon. They made only and Mac and cheese no bacon. My husband told the guy who took our order. He said to keep it and they would make us another. A few minutes later and he came back and said they weren't going to make another but he could give us cinnamon knots. Poor customer service. Paid for a pizza to be made the way we wanted it and we got them saying that they would not remake it. I have NEVER been to a place that would not make sure the customer received what they asked for. I would not recommend this place if you expect to get what you asked for...