Papa Johns Pizza — Restaurant in Waxahachie

Haven’t had papa johns in a long time so decided to try it again. I only gave 1 star because delivery guy was GREAT. Ordered online got my total of 23.62 for 1 pizza had coupon and still 23.62 which was high but I did have delivered so didn’t mind paying delivery fee. Pizza was 45 min late and had to put in microwave to heat it up some. The total delivery guy gave me was 29.61…hmmmmm had confirmation in email from website so had proof so gave driver what website gave me and said I’d call store. Talked to the rudest person “manager” won’t name names told her website amount which she said it was wrong and should have paid driver 29.61 and now he probably got in trouble when not his fault and she said “now he will be short” so she probably took his tip. Thing is told the mgr the website needed to be fixed and she said it wasn’t her job to fix anything in a hateful voice and hung up on me. Hmmmm how does website price and store price differ??? Pizza was awful by the way!!!! Won’t order from them anymore and little ceasars is much better. Could have bought 3 pizzas from them for what PJ charged for yucky pizza. Give manager 0 stars and should take some courses on her customer service and managerial skills cause with that attitude she isn’t helping the store any but that’s just my opinion. Hope others have a better...

Always late with delivery, food is luke warm by the time we finally get it. They forget things every single time. They have sent us their free medium pizza apology coupon 3 times for being late and we kept giving them the benefit of the doubt as a couple of times were during busy hours. The first time we ordered they were missing the sauce from one of the barbecue chicken papadilla. The second time they forgot the drinks we ordered. The The most recent time was the last straw. We ordered our pizza and it said 30-45 minutes. Understandable on a Saturday afternoon. 1 hour and 15 minutes later we called and they hadn't even left the store with our order. My husband went to pick it up and there was one person cooking and another sitting on their phone while our pizza sat on the counter. We live 5 minutes away from this store and it was cold by the time my husband got home. They even double charged him for it. We can never get through the automated line to their manager to correct any of these things and because of the long wait times to get our food we're not sure it's even worth it. We are done with Papa John's. Pizza...

If I could give zero stars I would..not once but more then 5 times now we have ordered here and every single time our order has taken more then 2 hours. Twice now they have had to refund us our money because the delivery driver claims we’re out of delivery zone and doesn’t deliver our pizza and WE HAVE TO CALL THE STORE to get an estimate on our delivery that has taken 2 hours already to be told they apologize because the driver failed to deliver to our home on time.. they advise they can remake our order and it take another possible 2 hours to deliver or refund our money which is absolutely ridiculous! Don’t list the address as in the delivery zone if you are going to fail to meet delivery every single time. We even made a pick up order one night and I sat at the front desk awaiting to be greeted for 15 minutes yelling “hellooooo” toward the back of the kitchen trying to get helped.. if you want great customer service DO NOT GO HERE! Such a...