Wendy's — Restaurant in Waxahachie

I went through the drive-thru. Upon placing my order I told the young lady that I had a coupon for buy a 1/4 burger, you get on free. Well I was told to pull around to the first window. Once I got there I gave her my coupon, and there were two Hispanic young ladies in the window. I gave her the coupon, and before she even looked at my coupon she immediately blurted out "My Manager said we can't take EBT Coupons." First of all I did not even know what she was referring to my coupon was from a fundraiser from Waxahachie Highschool football team which my son is a player on. I proceeded to explain to her that was not an EBT coupon, and I did not know what she was talking about. The other young lady mumbles under her breath nobody cares anyway and, rolls her eyes. I went to explain to the young lady that was assisting me that you should never just assume anything about anyone. Make sure you have all of the facts before making an assumption, that is how confusion comes about and misunderstanding. Needless to say the other young lady was very rude, and very unprofessional. I will not be going back to this Wendy's. Yes I am only one customer, but if she treated me that way how many other people have she made assumptions about. 🤔. Anyone whom bought the coupon cards from Waxahachie Football Players you won't be able to use...

I have seen this Wendy’s location at its best and its worst, but no matter the speed of service, I get a solid meal each time. Looking over one star reviews from 4 years ago, I can definitely see those happening, but never experienced overcharges or complete customer neglect myself, just a refusal to take my order inside with a wrapped drive thru, but that was long ago under different management. It seems this Wendy’s could be turning it around, as all my most recent visits the past year or so have all gone smoothly and deliciously. What made me finally leave a review was their willingness to work with me while all of their computers were unexpectedly down directly after I ordered. I did not have quite enough cash to cover my order and the reboot time for the system was about 10 minutes. It was a little disheartening and I can see where most people would give up and go elsewhere, but I was adamant on getting Wendy’s today. That ten minute wait turned into three, as they already had my order ready and offered to take my slightly short cash instead of waiting to pay with card. Everyone was very kind and transparent about the situation while still remaining calm, yet quick and courteous. Thanks for saving me some time! Keep up...

Drive thru speaker wasn’t working so I drove to order at window. Was met with great confusion when I said I’ve been sitting at the drive thru for an extended time so I drove up. She asked if I was at the second lane, I said no. She shrugged her shoulders and then shut the window. She returned and asked if I ordered online. I again explained that I’ve been sitting in the line and after several minutes at the order box I came to the window, she asked if I was in the sensor, I told her I don’t know where the sensor is but I am familiar with drive thru protocol and where to order, she shuts the window again…Another lady opens the window and asked me what happened. I again explained and she just look at me super confused. I asked would it possible to order now in which she said “no” that I needed to go back into the line and wait another 20mins… Sorry the food is not worth the initial wait let alone a second wait. I would understand if I had been rude but was very polite and understanding. Not sure if it was a language barrier or just general comprehension but pretty...