Hobby Lobby — Local services in Waxahachie

I went to the Hobby Lobby store in Waxahachie, TX to purchase a LARGE amount of fabric. After selecting the fabric, I took the bolt to the counter to be measured and cut. I saw some empty, used, cardboard fabric bolts in a shopping cart next to the fabric cutting table. I reached over to get one of the empty bolts to hand to the lady so that she could re-wind the fabric that I was purchasing onto the empty bolt, just like I have done MANY times before at MANY different Hobby Lobby stores, as well as other fabric stores. Everyone in the sewing world knows that when you're dealing with a large quantity of fabric it's much easier to handle on a bolt. I was immediately chastised by the lady and told that I could NOT have the empty cardboard bolt. It was rather embarrassing as she made a HUGE deal about this "corporate decision". She said, if she gave it to me, it would be theft because the empty cardboard bolts are recycled and sold for $2 or $3 each. She said they had a bunch bundled to recycle and that someone stole them. I told her that other Hobby Lobby stores AND fabric stores give the empty cardboard bolts to customers all the time and in fact I've been thanked for taking them because it saves the employees time in breaking them down and saves the store money to pay to have them taken away. She said they sell their bolts back to wherever they come from for $2 to $3 a piece. She said that it was a corporate decision and that NO Hobby Lobby stores should be just giving them away. I told her that I have not only been given the cardboard bolts but also the round cardboard fabric tubes. She ended up deciding that it would be much easier for her to measure and wrap the large amount of fabric (360 feet) that I was purchasing onto an empty bolt and that is what she did. I was just shocked about this. I do intend to find out for sure if this is a "corporate policy" as she said or is there some other reason that this is happening at the Hobby Lobby in Waxahachie, TX. It is a HUGE inconvenience not only to the customer to deal with a large amount of fabric not on a bolt but also to the person measuring and cutting the fabric. I'd bet that customers purchasing large amounts of fabric would frequent stores that give them a USED cardboard bolt to transport and store...

The one in Waxahachie is the worst I’ve ever been in. I usually go in there every few days and buy modeling supplies, I can honestly say I will find another place after today. Every time I go in this particular hobby lobby, it never fails that there are long lines of customers waiting due to the fact that the employees are slow. I spent between $30-$50 every time I go in that store every 3 to 5 days. Today I had to ask two separate people to call someone back to the model area to open the paint cabinet and let me in. Meanwhile, I waited 25 minutes before I finally went to the front and got a third person to give me the key so I can get my own paint. I usually spend anywhere from $30-$50 every time I come in here which is usually about twice a week but you’ve lost my business. I will not be coming back if I have to drive to Arlington to an actual hobby...

Found what I needed but leaving a 3 star review due to an employee. This place is suppose to be Christian based and I felt like most employees had their head stuck in their iPad and unwilling to help find anything. The employee “Bri” was great and when I asked her to help me find something she walked me to it and was very willing to help. Before finding Bri I asked another employee (unfortunately didn’t get her name) for help in which she pointed in the direction of the trees and said to “look in the tree section.” Which is broad for hobby lobby because it was something very specific I was looking for. The girl who checked us out (didn’t get her name either) was nice and polite. I get people are busy and have a job to do but being such a big store employees should be more helpful in finding things and have better customer...