Pizza Hut — Restaurant in Waynesville

This is kind of a mixed review. This is my first time buying Pizza Hut in years. I’d read the reviews about people having difficulty ordering over the phone. I skipped that experience and went straight to online.

The good - the pizza was ready on time (circa 10 minutes from the time I placed the order). Ordering online was easy. Pickup was easy. I walked in and in less than three minutes, I walked out with a hot pizza. As for the pizza, it was good and what I expected as far S flavor. Compared to the last Pizza Hut I remember having (maybe 10+ years ago) this was good.

Now for the bad - I was disgusted to see an employee of the restaurant sitting on the sidewalk directly in front of the store smoking. This employee got up and walked into the store and immediately behind the counter and into the kitchen where I saw him remove a pizza from the oven ALL WITHOUT STOPPING TO WASH HIS HANDS! I know this because I followed this employee from the parking lot in the front door. I saw the person outside smoking and I’d hoped it wasn’t an employee and I was disheartened to see that it was, but that disappointment turned to disgust when I watched him go behind the line and start handling food. It made me want to cancel my order. The other thing that came to mind was that if this person would skip washing his hands after smoking, what about after visits to the bathroom?

When I got back to my car to leave, I saw the delivery driver arrive with a lit cigarette in his mouth and carry the to go pizza delivery bags back into the restaurant. By this time, there were also two other employees at the back of the store in the parking lot smoking. I’ve got nothing against a person who wants to smoke, BUT I sure don’t want you handling my food with unwashed, nicotine crusted hands. I also wouldn’t want my pizza to arrive via a mobile ashtray either.

There are some sanitary issues I would love to see the management address. As a customer, nothing turns me off faster to a food service business (grocery store, restaurant, fast food) than employees smoking in front of said business. It looks tacky, smells horrible for non-smokers who have to wade through their pollution to enter the establishment, and it’s just not sanitary. I will not return to this establishment because of this.

The sad thing is that the food quality was good for what I expected. I seriously thought about cancelling my order after seeing that but I had hoped that maybe my pizza was made when Puffy McPufferson was...

Ordered dinner and drinks for my family, pizza finally came but driver failed to bring any drinks. No problem I thought, happens to everyone, except he asked for the full amount. After explaining the why the bill should be amended he finally accepted the cash minus drink cost and I also gave a generous tip in a gesture of goodness. So pizza and water for dinner, not great but ok. Today (four days later) I ordered a pizza and asked if Pizza Hut would remedy the issue of the last order, after going through the wait via phone for a manager I was informed that they would not and so I canceled my order based on the managers response. After a minute or two I called back to speak with the manager myself, this did not end well. The manager rudely claimed the driver should have remedied the situation same day and they would do nothing to make up for it. How the hell am I supposed to know that I need to hold a driver responsible? I'm just a patron giving my hard earned wages to your business in exchange for what you offer? I tried to explained during her explosive interruptions how that was a second failure on their part. Alas it fell on deaf ears. In short she was rude from the beginning of the phone conversation despite how calm kind and mannerly I approached the issue, and she also hung up on me. Having been in the service industry for years it's common practice that if you're charging the public for a service and you fail to deliver, then you also attempt to remedy your mistake in some manner. Example- if someone forgot an appetizer during a dine in event, perhaps they would receive it at no charge. Since Pizza Hut doesn't heed to such standard practices and fails at customer service then we certainly won't be giving them...

We called trying to get a pizza for delivery. We were immediately told if we wanted a delivery it would be up to 1 1/2 hours but if we wanted to pick up we could have it within 20 minutes. We said 1 1/2 hours was fine. Nathan on the other end didn't seem happy we wanted to wait for delivery. We gave our address and he told us we needed to call Canton because we weren't in his delivery zone. We tried to explain that we had ordered at Waynesville all the time and we would meet the delivery person at a specific place and time. He wasn't happy and after a long explanation of why he couldn't do this he said, "Do you understand ?" My husband said no he didn't understand and Nathan hangs up the phone. We call back still trying to order a pizza for delivery , Nathan answers again. He tells us we were rude and yelling and that we were being rude because we weren't getting our way? My husband tried to explain to him why we didn't understand about the delivery. Again he proceeds to tell us we were being rude and he had other people to help and that if we wanted to talk to the manager go ahead because he was the General Manager and that he didn't really care if we went to Papa John's or Dominos. WOW! I've never had a GM tell a customer he didn't care if you took your business elsewhere. This is the Waynesville location of Pizza Hut. Again, Nathan who claimed to be the General Manager. Just an FYI.... we did call Papa John's and they were more than happy to help us and meet us with our delivery just like we have done with Pizza Hut in the past. If this is truly the GM of Pizza Hut in our area, Pizza Hut has hit the bottom of the barrel with customer service along with...