Chick-fil-A — Restaurant in Waynesville

Chick-fil-A, the fast food establishment that somehow manages to make you feel like you’ve just dined at a fancy southern bistro, minus the waiter’s pretentious attitude and the $50 check.

Let’s start with the chicken. Oh, the chicken. It’s like biting into a crispy, juicy cloud that has somehow been blessed by the chicken gods. Seriously, if you’ve ever wondered what a chicken might taste like if it were raised on a diet of sunshine and good vibes, it’s this. It’s golden, it’s crispy, it’s seasoned just enough to make you feel like you’re in a five-star restaurant, but not so much that you’re left questioning your life choices. It’s just... perfect. Like if chicken and a hug had a baby.

And let’s talk about the waffle fries, shall we? Oh, those waffle fries. They're the best thing that’s ever happened to the shape of a potato. Forget the mundane world of regular fries — these crispy little wonders are so perfectly cut, they look like they should be framed and hung in an art gallery. They're the potato version of a gentle caress to your soul. Also, they come in a size that’s either small enough to make you feel like you're controlling your portion sizes or large enough to make you question how you’re going to survive without them for the next 48 hours.

But wait—don’t forget the sauce. The Chick-fil-A sauce is what dreams are made of. It’s sweet, tangy, and somehow manages to taste like it’s been passed down through generations of Southern grandmothers. It’s the kind of sauce that makes you wonder how it’s possible to love a condiment so much, and yet, somehow, after dipping your fries in it for the 11th time, you’re asking yourself, “Can I just bathe in this?” It’s that good.

Oh, and the service. Chick-fil-A employees? They’re like the world’s most cheerful, efficient robots — in the best way possible. They’re so polite, you almost expect them to hand you a complimentary glass of sweet tea and ask if they can pray over your meal. No seriously, their “My pleasure” is like a well-placed magic trick that makes you feel like you just got a warm hug, even though you’re only in the drive-thru.

And let’s not even get started on the milkshakes. They're so thick, you might need to get a workout in just to suck them through the straw. But who cares? You're not here for that. You're here for the experience. The chicken. The sauce. The fries. The inexplicable sense of joy that fills your heart as you drive away, knowing that you've just had a meal that, for some reason, feels a little bit like a personal victory.

So, in conclusion, Chick-fil-A is the culinary equivalent of a Southern comfort blanket with a side of perfection. Would I recommend it? Yes. A thousand times yes. Would I go back? Absolutely. In fact, I’ll probably be there tomorrow....

I’ve usually thought of Chick Fil-A as the gold standard upon which all other fast food chains could be judged. Far and away, they have had a different caliber of worker at every location. Also, I’m used to never having to check my order for accuracy with any Chick Fil-A. Both of these qualities were always the case with the Waynesville location until fairly recently. As most restaurants and businesses have had issues with staffing, it seems this Chick Fil-A has not been spared those problems, either. The past four consecutive trips to this location have been disappointing. The first time, the order was correct, but the waffle fries were so salty that my wife couldn’t eat them. The last three times have resulted in mistakes with our order. One was missing all the sauces for the nuggets and an incorrect item being substituted for one of the entrees. The second trip resulted in a similar experience - instead of an order of nuggets, my wife was given a chicken deluxe sandwich. The third mistake was for a replacement meal for one of the previous goofed up meals. The irony of this doesn’t escape me, either. When I had called and spoken with a manager about the mistakes, she had two comped meals for me and one of those, the workers got wrong. They didn’t include an order of fries or a bottled water. The fourth goofed order was at breakfast when I was given a biscuit sandwich instead of an English muffin sandwich. It was this 4th trip in a row that I decided that I couldn’t trust that my order was correct as I always had before. I resolved that I will now have to check my order every time before I leave the parking lot. With regards to the customer service, it went from excellent or “Chick-Fil-A” level to just meh. They aren’t rude, but they’re not nearly as friendly or hospitable as they once were. It’s just more like they are being perfunctory in...

I just came through the drive-thru where I was asked to pull over because my filet’s weren’t done. It’s Chick-fil-A, how can you pull over a car because the filet’s arent done? Won’t the cars behind you have to wait? I went ahead and pulled around to the front... where I had been told to wait. I waited for almost 15 minutes. I assumed they forgot about me. I called the store and the manager, Mike, answered. I told him I was out front and I had been pulled over from the drive-thru. He asked my name and the color of my car, then he hung up on me. He gave no explanation, no apology nor did he let me know if someone was actually coming or how long it would be till I got my order. I was there to pick up a replacement order for a past mistake in the drive-thru as well as to place a new order. So my last two trips were riddled with error and a lack of courtesy and professionalism. I won’t be back. I’ve ordered party trays and I’ve spent a lot of $$ here. If me and my family want Chick-fil-A, we’ll just wait until we’re in Asheville. The newness has definitely rubbed off of this store. The older gentleman who brought me my food told me he had been calling my name for a while. So they were inside calling the name of a drive-thru customer 🙄. I would have found this laughable if I hadn’t been so incredibly exhausted from working at a hospital for close to 26 hours straight where my professionalism never faded. It’s too bad I couldn’t get the same professional behavior in return when I’m a customer. My advise if you choose to eat here’s: DO NOT LET THE DRIVE-THRU PULL YOU OVER...SAY “NO, I’LL WAIT HERE”! I know mistakes happen, but there is never a reason to be unprofessional...and there should always be an apology...