KFC — Restaurant in Waynesville

Absolutely horrendous. Placed order on app at 5:15 and arrived around 5:45 to pickup. App eta was 20-40 minutes. Simple $25 order, nothing out of the norm. Went to counter and was told that none of the app orders were done, gave my name to the lady behind the counter and tried to get an eta. Was told they dont have an order for me. Double checked phone, gave order number, waited another 5 minutes to be told that my order had already been given to someone else by accident and that she would need to text the manager to figure out what to do. 15 more minutes, she walks back and tells me that they will replace the order, but that i will need to wait on all the new orders in front of mine and it would take a "hot minute". I asked to cancel the order and be refunded and was refused. Called the app number and was told that it would have to be escalated to a management team and that i may get a refund, i might not, no one knows because the departments at KFC headquarters and customer service apparently have no way to contact the other (i was actually told this by the customer "service" agent on the phone).

TL:DR No food, no refund, not one ounce of caring from...

We have ate at the KFC twice recently (in the last month of two) and both times we have come through the drive through. I got very flustered and annoyed both times by the horrible attitude of the girl working the drive through window (Makayla is her name but I am unsure of the spelling).

She always has such a bad attitude and rushes you through as quick as she can, which I understand it’s “fast food” but I didn’t order a side of attitude.

If you don’t like your job or want to keep making people feel like they are bothering you when ordering please find a new job. Maybe the hospitality industry is not for you. I would rate her a...

We ordered take-out. Once we placed our order it didn't take long to get our food. However, it could have been longer if we'd gotten what we wanted. If we'd waited we could have had the extra crispy, but we decided not to wait so took the regular fried chicken. Other than not getting exactly what we wanted, the food was good. When we arrived back at our cabin we rented, we also discovered that they had also failed to include the pats of butter we asked for. That's one of my biggest pet peeves with take-out....you never know they messed up the order until you...