Staples — Local services in Waynesville

I am a staples associate 😊 I love my job in the Waynesville store! We are free to help you in almost any way we can think of 😄 my GM loves her job and she dose go out of her way so you get our best customer service ❤ we love helping You! It's not just our job , our staff is full of lively intelligent individual's😁 if you didn't have a good experience or we couldn't help you , rest assure 98% of our staff will genuinely feel bad about not being able to make your day. We know some of our products can be more costly then other stores, that's why we offer things such as price matching- , rewards membership = ( more coupons for you) , our staples credit card , it instantly saves you $25 to $50 On sigh up and approval in a few minutes. We offer our credit card to businesses and for personal which automatically bumps you into premier status on our rewards program. This allowed you bigger , better coupons! We recycle your ink and toner and give you rewards dollars! We also offer square trade on products you don't want to have to replace because something happened and now it's broken- Square Trade replaces your item FREE! WE offer tech support , deals in copy print and a friendship where you can trust we care about your needs. To be honest , I hate retail , I hate shopping and I really don't feel comfortable with people . I have disabilities and Staples goes out of their way to care about me and I see my boss go out of her way to care about ALL OF HER STAFF AND CUSTOMERS🙄 Staples is a home environment for office places where we try to keep up with you, And we may not always land on perfect but we do try our best for you and our GM because that is what staples is about - finding solutions and making sure you have what you need. And please , if you look on line at our store , please do type in any off the way thing you can think of because staples on line is jam packed with things not in store! We offer free shipping anywhere on most plausible items to our members , which believe it or not is still a very wide variety of things - I've even found medical braces in out on line inventory! It's insane what you can find in staples on line -Also just to let y'all know we price match not only other stores but we price match our online too and another tid-bit of info .. our management usually honors expired staples coupons and rewards - they understand and totally just want you to...

Mismanagement starts at the top. I came in today for printer ink, I was really hoping for a quick trip as I’m pretty busy today but I ended up standing in line for more than 15 minutes because there was nobody to run the register. When I came in I went straight to get my ink and immediately headed towards the checkout, I saw one female associate and another male associate, the female instructing the male to show/explain products that some other customers were interested in. The female disappeared. There was a note on the registers saying go to print and ship for check out, so I walked over there and stood behind a lady who was waiting to ship something. After so long she got fed up and left, after about 15 minutes I called you guys and asked if there was someone there to help me. Whoever answered (female) said well he’s busy with a customer right now and that he’ll be there to help you in a moment. Obviously however answered was in the store, she saw me come in as well as the influx of other people… How could she leave her coworker there by himself? I’ll give you two stars because that guy was working twice as hard as he should’ve been because no one else was. This is a failure...

I honestly don’t know why this Staples in Waynesville is still in business. I’ve been shopping here for years and this store has lost all appeal and service. It is dirty, has empty shelves, and looks like a bomb went off inside. The staff are obviously stressed with just one person at the register trying to manage checkouts and Amazon returns with no help. Now the people waiting in line for the Amazon returns have to wait until all the paying customers are taken care of first, leaving a long line of Amazon customers waiting with packages. Staples is not fulfilling their end of their contract with Amazon. The new manager is not helpful either, and replied that is just the policy now and the way it is. He just smirked and could have cared less, nor did he offer to help. You can look around and see that the store is grossly understaffed. This store use to provide very good service but something has drastically changed. I will not return to this store. You have lost my...