Hooters — Restaurant in Webster

Subject: Unfair Employee Treatment & Poor Customer Relations at Hooters

Hooters has built its brand on hospitality and service, but after learning about how they treat both their employees and customers, I strongly advise against supporting this establishment. There are serious concerns regarding unfair employee compensation, inconsistent enforcement of policies, and an overall disregard for both staff well-being and reasonable customer interactions.

Unfair Pay & Employee Mistreatment

There have been multiple reports of employees receiving inconsistent pay, including unfair tip distribution, underpayment, and questionable wage practices. Employees work long, demanding shifts, yet their compensation often does not reflect their efforts. Instead of fostering a fair and supportive work environment, management appears to prioritize profits over properly compensating and valuing its staff.

Unjust Handling of Customer Interactions

Beyond employee mistreatment, Hooters’ approach to customer behavior is equally concerning. If you, as a paying customer, so much as try to get another server’s attention, walk up to a staff member to pay your bill, or attempt to locate your own server after waiting too long, management may arbitrarily consider it harassment. Instead of addressing real issues like poor service or staff shortages, they resort to drastic measures—such as banning customers for life—without proper investigation or justification.

This kind of selective enforcement is not only unfair but also creates a hostile environment for both employees and patrons. When a business prioritizes unverified hearsay over facts, it damages its own credibility and alienates those who support it.

Final Recommendation: Stay Away

Given the clear issues with employee treatment, inconsistent policies, and the risk of being unfairly labeled as a problem customer, I strongly urge everyone to stay away from this location—and Hooters as a whole. Until they implement fair pay practices, reasonable management decisions, and a more balanced approach to handling customer interactions, this establishment does not deserve anyone’s business.

If you value fairness, professionalism, and respect—whether as a customer or an employee—there are far better...

I was invitee to this Specific Hooters Location during its Grand Opening...Back then...The Hooters Waitresses were attentive, Polite and sat down and spoke with the Customers. I went Back in Mid October of 22..Expecting the same service...Boy how things have changed..I went to the front Podium and waited 5 minutes with no one around...I finally walked up to the Bartender who replied " I will be there in a minute "..Once I was seated in the area I preferred...Two Customers got up and walked out because they apparently were not waited on( this was a period where it was not Busy)...I thought to myself...this is going to be a bad experience...To my surprise, The Waitress and her Trainee ( First Day)..took my order..The Food came out in a short amount of time and was Delicious...I wanted to share my History with this Hooters store with the Waitress/Trainee but was informed that they could not sit down with the Customers....well for a minute...but they Chose to stand up...Listen about 20 seconds before the Waitress sent the Trainee to another table ( Again it wasn't Busy)..I rushed through my History and ask for the Bill...I was Thinking to myself...This is not how I remember Hooters service... In Summary, I was served in a expedited manner and would have enjoyed a little conversation...I really don't believe the 1 minute limitation to converse standing up B.S.. The new Trainee is worth mentioning, Devin...She thanked me for coming...Unfortunately she was not allowed to receive my tip for her excellent service...I disagree with that. Hooters received 2 stars from me because I was expecting the service I received during its Grand Opening...Devin is a Bright Star in my opinion.. Will I go back...maybe to get service...

I went to Hooters for some wings, fries, and a beer. I'm nearly 40 years old, but the bartender refused to serve me a beer because I didn’t have my physical ID on me. Although I showed her a picture of my ID, she still wouldn’t budge.

After looking into it, I found no law in Texas requiring a physical ID unless I appeared under 30, which I certainly don't. While this might be their restaurant policy, I really didn’t know at the time I was there, but the refusal to serve me a single beer despite presenting a picture of my photo ID and the lack of any reasonable judgment led me to leave a rare 1-star review. I didn’t complain in person or make an issue of it. I just walked out and took my business elsewhere.

I ended up going to Walk-On’s down the street, which I should have done in the first place. While I sit here currently enjoying a single (1) adult beverage I had the time to lookup Hooters Terms and Conditions.

As stated in their website… “You will provide us with whatever proof of identity we may reasonably request”. Which I did provide reasonable proof with a photo ID.

Lastly, Hooters also accepts online orders and get this…. They require proof of a PHOTO of an ID (the same thing I presented in person). What a joke.

Ps. The mango tuna bowl at Walkons is legit. 5 stars...