Urban Air Trampoline and Adventure Park — Attraction in Webster

every single person i talked to was rude. when we walked in the door the staff ignored us as we waited 10 minutes to try to buy tickets. finally another family walked in and they helped them then us. first we went and got food and while we tried to order the guy told us to go ahead then got on his phone then we had to repeat everything and he still messed up the order. then we went to the zip line. the adults wanted to participate and we asked if there was a weight limit and the worker wasn’t sure and just said “probably like 230”. when i went on the zip line she was really rude and fussed at me when i accidentally walked off too soon and seemed completely annoyed by my presence. this all could have been fine until at the end we decided to do the rope bridges thing they have by the entrance. it says to ask a worker to open it so we walked up to a woman who coincidentally was the same girl from the zip line and she turned around and yelled to another worker to open it, he told her no and they both walked off. confused we asked the front desk to open it. they ended up sending the same guy who said no to open it for us and once again he seemed just so annoyed we even were there. keep in mind before opening it he was just standing by the door doing nothing but talking to some kids. when we got up there he asked us if we knew how to put on the harnesses i told him no, but he still didn’t help us. when we of course had them on wrong he just said “it’s wrong” then watched us try to figure it out again. he finally clipped it in and sent us off. all was fine until my partners little brother who is on the spectrum came up. my partner got off to help him. the worker once again didn’t help him at all, which is even more appalling because of his age. my partner had to not only harness him but also clip him in. the worker didn’t even check if it was correct, as it very well could have been wrong. when he got on the first part he got scared and was confused as they didn’t explain anything to him and the worker told him “don’t get stuck because i’m not gonna get you” we were absolutely appalled. it would be one thing to have rude workers but all of these people just couldn’t care less and had to concern for the actual safety of the people paying to be there. we spent over $100 on 3 people and it was ruined from the treatment of...

Be very cautious of this place.

Came here for my sons birthday. Took 20 mins of standing in a line to be told that we had to stand in the other line to setup an account online before they could even begin the check in process. Staff at the front desk was not very polite during several different exchanges just trying to clarify some of the fine print on the agreements. Staff was pressuring myself and other patrons to sign up for the “monthly” agreement which allows return visits. The “monthly” plan is a year long contract that is charged per month. The associate who explained this plan to us never once reviewed that information. Fast forward to the end of the the birthday party, I explained to the front desk that I was no longer interested in paying for the monthly agreement after the first visit because the equipment was nasty, half of the video and claw games were out of order and the entire experience wasn’t the best. Had no issue with them keeping the first months payment, just didn’t want reoccurring charges. The front desk explained I would have no issue canceling the agreement as long as I called their corporate membership reps. I emailed their reps as this was a weekend and received a response about 4 days later from them explaining the “real” agreement was very similar to an old school gym racket where you sign for 12 months and if you attempt to cancel early they charge you the remainder of the year. Have reported this experience to the attorney generals office as there are several requirements that must be followed for this type of practice to be legal and they have fallen short on several key parts. I highly advise anyone who visits to seriously research and ask questions prior to ANY “monthly” agreement with this organization.

Side note: the facility in Shenandoah (north houston) also removed a police officer from the facility because he had a service weapon along with his badge present. The CEO visited the local police dept to explain that his staff made errors in their judgement (the same staff who are responsible for explaining the contracts to potential customers with no errors) and to confirm that they “support” the local police, fire etc in an effort to do damage control.

This group is quickly accumulating some blunders that are bringing into question the “training” that they are providing to...

Urban Air Adventure Park is an exhilarating destination for thrill-seekers of all ages. Upon entering, you're immediately greeted by a vibrant and energetic atmosphere, filled with the sounds of laughter and excitement. The park offers a wide array of activities that cater to different interests and adrenaline levels.

One of the standout attractions is the trampoline park, which features wall-to-wall trampolines that allow for endless bouncing fun. Whether you're a beginner or an experienced jumper, the trampoline area is designed to provide a safe and enjoyable experience. For those looking for a bit more challenge, the Warrior Obstacle Course is a must-try. Inspired by popular TV shows, this course tests your agility, strength, and endurance as you navigate through various obstacles.

Another highlight is the Sky Rider, a thrilling indoor zip line that lets you soar above the park, giving you a bird's-eye view of all the action below. The ropes course is perfect for those who enjoy climbing and balancing, offering different difficulty levels to suit both beginners and advanced climbers. Additionally, the climbing walls provide a great opportunity to test your climbing skills with various routes and levels of difficulty.

For younger visitors, the Tubes Playground and the Mini Golf course provide a more relaxed yet equally entertaining experience. The park also features a dedicated area for dodgeball, where you can engage in friendly competition with friends or other visitors.

Overall, Urban Air Adventure Park is a fantastic place to spend a day with family and friends. The variety of activities ensures that there's something for everyone, and the well-maintained facilities and friendly staff make for a safe and enjoyable visit. Whether you're looking to get your heart racing with some high-flying fun or just want to enjoy a day of active play, Urban Air is one of the best...