Saltgrass Steak House — Restaurant in Webster

Me and my family came to this location and I can now confidently say I will never return. I initially sent my feedback via landrys.com and someone by the name of Elizabeth reached out to me to talk about my experience, which I will share; we were sat down by the hostest and a very sweet young man came to greet us, and said he'd be right back, another waiter came and we let him know we already got sat with someone else, he said " Um no. That's a new guy. He doesn't know. He is a host", the tone was set from there. I feel like it bothered him us requesting the other person, as to why his tone was the way it was. Things went extremely down hill from there. From needing any kind of table service, like refills, to no infamous pepper shaker for our salads, (they are known for that) to forgetting dressing, I had to literally walk to the open cooking area to grab his attention. The next issue we had, was with our entree. Mine was the ribye steak, which is my preferred cut when I go to salt grass, and my daughters is the kids steak, both of ours were supposed to be medium well, when they brought mine; it was completely full of fat and I think the manager said tendons? I'm not sure. It was the kind of fat that isn't digestible. My daughters was also tough, and not medium well. I asked to speak with a manager and my sever proceeded to ask me " its not about me right? Were good?" Which we weren't good but backing me into a corner and asking me like that, made me feel like I should just focus on the food. The manager came and apologized, and offered to remake both, mine was a better cut this time but completely well done. My daughters had the same kind of tendon issue and it just wasn't appetizing. At this point, the manager took mine off, but not my daughters even though I did tell them about hers as well, and she did apologize for the issue, but I would think her steak being left there would be enough to realize she didn't want it. Now, this was just the cherry on top of the cake, whenever we finally got the bill, I was looking over it and the waiter proceeded to say "well they took off like 90 dollars " and I explained to him, that is because they rang in all times it was remade, which is 4 steaks total, I don't know if he just wanted to let me know they did take money off, so I should be satisfied with that... but I left with no food? I told myself I'd just report the matter and move on. A few days after I sent in feedback, a manager named Elizabeth called me and I explained everything, she wanted to make things right and I had been waiting for that resolution that was being worked on internally for some days; and I really wanted to follow up with her because we still spent maybe 60? I can't quite remember but a lot still.. Even with my not having dinner.. without her following up again, I got an email from Landrys and they sent a $40 gift card, which I spent way more then that when we came, so I was a little bit stuck on thinking it could at least be $50....To me, that would be reasonable considering everything that occured during our visit and when I followed up, Elizabeth went on to say the same thing she was so baffled about originally, which was " We took off almost $100" these huge establishments you'd think could afford to offer more Grace and hospitality, when she responded with that, I decided I no longer want to be a customer of Landrys. I strongly believe if you pay to eat out, and things aren't going okay, it should absolutely be addressed and fixed, when I was told the same thing that the waiter to me, it just made me realize we aren't valued as...

We went to the Saltgrass at the Webster location on New Years Day to celebrate my nieces birthday, it was very busy due to being a holiday and a wait was expected (especially for a party of 12) they managed to get us in within a half hour, the table was a bit crowded but I guess that that to is to be expected. It took about 10 minutes for someone to get our drink orders and another good 10 minutes to take our food orders, again it was a busy holiday night so not that unexpected. What was unexpected was the food quality, My wife had the 8 oz Gulf Coast Steak & Shrimp, I had the 12 oz pats ribeye, she ordered hers medium and I ordered mine medium rare, the bread was some sort of whole wheat rolls that failed to inspire any desire for more, the salads? Mixed with globs of ranch dressing and topped with a handful of grated cheddar cheese. When the main course arrived I was indeed surprised, the ribeye that I had been highly anticipated was this thin slice of brown meat soaked in butter, cooked to a tough medium well temperature, perhaps on the griddle judging by the lack of grill marks, Now I don’t know about you, but I know what a ribeye is and that wasn’t what I had anticipated, one cut told the tale, overcooked and tough. Now my wife’s steak looked delicious (but heavy on the butter) but she likes her sirloin well done and it was bloody red, the shrimp? Well you know what they say about ordering seafood at a steak house, if it wasn’t frozen out of the bag and overcooked the chef has some explaining to do), the baked potato was a bit on the crusty side, so another 10 minutes and the order was redone, Its not much fun sitting there watching everybody eat and then have everybody sitting there watching you eat, other than that it is a nice building and the staff was friendly. Now here is the real funny part, My sister invited me to go with her and her husband to Golden Corral in Galveston, No high expectations there, My salad was just how I like it (of course I made it), the rolls are really good, the baked potato was fresh, the steak ( they only had sirloin) was surprisingly very good and the shrimp was better!(still frozen out of the box), perhaps it is an unfair comparison to make between to different types of establishment on different nights, but it seems to me that Salt Grass may be slipping a bit into the world of mediocrity. Update they asked for more information and the form wouldn't let me put in the location good...

I went here last Sunday with a friend for the restaurant week menu. I had been to the location on Shepherd in Houston for the same menu and was so very impressed, I raved about it and wanted to share the experience with another friend who lives in La Marque. With this special menu at $39 per person, you expected to get an appetizer, a salad, dinner entree and a dessert. Great right?! The atmosphere, food and service were great! But the portions here were quite a bit smaller and the absolutely huge desserts my previous friend and I were served at the Houston location were sadly lacking. And I even made a point of telling our waiter just how excited I was to share this “special “ restaurant week menu and the huge deserts with my friend. And our waiter was great, but withheld telling us that the portions here were expected to be smaller and he waited until he served us our desserts to tell us that with this “special “ menu at this location, the desserts would be half the normal menu size. So I was sorely disappointed and embarrassed that I had bragged on this menu to my friend. But he was gracious and said different locations probably had different rules. I can understand that with some things but… If a chain restaurant is going to serve a special menu then it should be the same across the board in my opinion. Our waitress in Houston never expressed anything to be held back or discussed smaller than normal menu sizes. She was very thoughtful, attentive and spaced each entree perfectly! Her timing was impeccable! An overall exceptional and delightful experience! Our waiter at this location was nice like I said but he brought dishes out too closely together in my opinion. And like I said, the desserts were disappointing! Put it this way, when my friend and I left the Houston location we both had a lot food to go. At this location I only had a portion of my actual dinner to go and my friend and I both deliberately took our desserts to go for later that evening. And this location charged my friend extra for the fish when they did not in Houston. That was my experience between two restaurants of the same chain, serving the exact same meals, but with very different...