Pho Saigon — Restaurant in West Allis

$10.99 → $18.98 for the same pho. I’m not even mad — I’m insulted.

Left: My receipt from today. Right: The old menu from two years ago. Same item. Nothing changed but the price and ownership.

I’ve been eating at Pho Saigon since I was a kid. This place used to be legit; affordable, reliable, and a comfort spot for anyone who grew up in the area. I always ordered the P2 Pho Combo. It was $10.99 for years. Now it’s $15.99, and to make it worse, if you order takeout, they automatically give you a large and slap on another $2.99 without asking. No medium option, no disclosure, just extra charges like no one will notice.

So yeah $18.98 before tax for a single bowl of pho.

When I said “this is crazy expensive,” the guy (pretty sure it was the owner) tried to justify it with, “Well gas is $4 and eggs are still $8, Cali is way more expensive to live in so I should be grateful??? (Yes he said that).” That’s when I knew they lost the plot. This isn’t a gas station or a grocery store nor are we in California. It’s soup. And nothing about this experience is worth twenty damn dollars.

Let’s call it what it is: a cash grab. I’ve watched the price slowly creep up over the years — $10.99, $12.99, $13.99, $14.99 — and instead of reprinting menus, they just tape over the old prices like no one’s paying attention. Spoiler: we are.

This isn’t inflation anymore. It’s disrespect. Disrespect to long-time customers. Disrespect to the community that kept you in business. Disrespect to anyone who values transparency and basic customer service.

I’ve supported this place for over a decade. But I’m not about to be guilt-tripped into paying fine dining prices for a takeout bowl of pho. You raised the price, removed options, and gave a BS excuse when someone questioned it. That’s not how you treat loyal customers.

I’m done. And based on the other reviews I’ve seen lately?...

Best Vietnamese spot in the Milwaukee area! Was craving Pho & found this GEM 💎 🥺

📍 West Allis, WI We went to Milwaukee to see my friend in Milwaukee ballet And I was craving Phở and Vietnamese Food 😭

Luckily most Vietnamese people around the area say this is their favorite spot ‼️

Even when we walked in , half the restaurant was filled with Vietnamese customers.🙀

I can understand why 😊

It's no fuss, great broth, amazing flavor, with all the essential dishes in a decent menu

Walked right in on Christmas eve at 12pm and got a spot 👍

We got the: ☕ Vietnamese drip coffee 越南咖啡 $6 (must get, super rich)

🍜 Phở combo 越南粉 $14: brisket, eye round steak, tendon, beef balls

🍜 Bún Bò Huế 辣牛肉米線 $15(spicy beef & pork rice noodles). I got this dish because the Vietnamese guy next to us got it 😂 it was my first time and I Loved it! Super rich, might be my go-to next time

Includes: pork trotter, pork blood cakes, & Viet sausage

I want to also try their "grandfather spicy chicken wings" next time

Other dishes they have:

Phở : beef, chicken, seafood, shrimp, noodle only or +$2 for large or +$4 extra toppings Vermicelli $14-$16 : grilled, beef, shrimp, pork, lemongrass beef Banh mi $11 foot long or $6 half Salads $15: papaya, beef, lotus root, cow skin Skillets & stir fried $16 including lobster MP Rice dishes $15 crispy chicken, beef, even galbi, or fried rice Smoothies $8: avocado milkshake Bubble tea $7.5+$1 toppings Thai tea, lychee or peach, taro & normal milk tea Beers $5 tsingtao, singha & others Appetizers $7 rolls or $8 fried items like crab Rangoon Fried wings, calamari, or dumplings $11

📍 Pho Saigon Milwaukee 10534 W Greenfield Ave, West...

I used to be a loyal customer, visiting this restaurant almost weekly during these last few months, but after my experience on 11/21 with the management, I won’t be returning or spending another dime here—not even on takeout.

I came in to grab some steak pho, but what should have been a quick, pleasant visit turned into an upsetting encounter. While adding Sriracha to my soup, the bottle's cap, which was previously loosened at the base, fell into my bowl. I politely asked the manager if they could replace it, but she refused, insisting it was my fault. Another staff member echoed her sentiment, leaving me shocked by their lack of customer service.

I tried reasoning with the manager, suggesting they either replace my meal or remove it from my bill. Instead, she showed me a video of the incident to prove her point, rudely blaming me and refusing to accommodate my request. She demanded I pay the full price, disregarding my concerns entirely. After being spoken to disrespectfully and ignored for 10 minutes, I decided to pay half the bill just to leave peacefully without disrupting other diners because it really wasn't that much money.

This experience was deeply disappointing, especially as someone who has consistently supported this restaurant. I had previously recommended it to others and even featured it on my food content platform, Marina Tries $H!t. Unfortunately, I now regret that endorsement.

With treatment like this, it’s no surprise the restaurant is often empty. Customer service is key, and sadly, this management seems to have forgotten that. My friends and I will no longer be supporting this establishment, and I encourage others to consider my experience before choosing...