Burger King — Restaurant in West Bend

Pulled into drive thru, ordered 2 whopper meals that were listed as "special deal" on the menu board. NOT A COUPON, NOT ON APP BUT ON THEIR MENU BOARD THAT THEY UPDATE! Price came up as the regular price and we didn't think it would be a big deal to pull around and just remind them that the price didn't adjust to the sale price. They said we should have told them about the sale price before ordering! WHAT?! This should be programmed into their registers when they set up the deal. I shouldn't have to tell you about a deal you guys put on your menu board. Never had this problem in the past with BK so I have no idea if there was a management change or what but some major training needs to happen. On top of not knowing their own specials, I was told that if I didn't mention it next time they wouldn't give me the special price. And multiple workers would repeat this every time they needed to interact with us... like while we were waiting for our food and then handing us our food. Each time I just got angrier because I shouldn't have to tell you what your deals are! When the manager approached while we were waiting, he didn't apologize, just stated that we need to tell them next time... I said there won't be...

Why!? Why!? Why!? Every time it's her with the face that says she wants to kill everyone, an attitude that says she hates her life, and an ear bud so you know she REALLY doesn't care. Every time it's her it's like she wants to ruin her customers' days. My large cup was for the UMPH-TEENTH time filled to the brim with ice. I don't understand! If I ask for extra ice, do you just heap the ice out of the cup and leave the lid off? I complained to her and others so many times about this one thing and what she told me was, "Sorry, we were busy." So you can't even handle regular business and ice at the same time. How broken as a person can you be?? Please, PLEASE, PLEASE, FIRE HER! When she inevitably heaps my cup of ice again, I am just going to dump it over her head and ask if she feels THIS is a lot of ice. I am so done! I am SO DONE!! It's one thing to make a mistake. It's another to actively rip-off your customers! Talking directly to her: please quit and go work in a factory. Customer service is...

Now, I didn't go into this establishment expecting fine dinery, but at least with the expectation that it would be edible. I ordered a big mac, and they told me I had the wrong idea and to "look at the damn menu." I was feeling a little upset at the time, so I just told them I wanted a cheeseburger. They rung up my order and started making it, at least I thought they did. I watched SEVEN different people walk up, order, and get their food before I decided to go ask what was up. Thy must have known that I was coming up though, because then one of the workers came and handed me my burger. After all these struggles, I finally was able to sit down and eat my burger. I ate the burger and not an hour later got horribly sick. I would not recommend Burger King for it's food, though it certainly handles the "generic fast food restaurant" atmosphere well, especially with the kids running around and slipping on the pickle they threw on the ground after telling their parents it looked like...