Burger King — Restaurant in West Chester Township

9/4/2013

"Have it your way" . . .Unless Abdul states otherwise; this apparently is the new slogan at a local Burger King located at West Chester 6031 Muhlauser Rd.I drove to this place of business today because they have a sandwich I quite enjoy named Carolina BBQ TENDER-CRISP. Everything was going just fine up until the point i got to the second window where the star of the show Abdul appeared he twisted his hat and joked with the cook in the back asking him "have you got those 2 Carolina's ready honey child" we at first enjoyed the show while waiting for our food then he informed us "we don't have the sauce that goes on the sandwich girl" Now of course without the sauce it's just a Regular Chicken sandwich and if we wanted that we would have ordered that at the beginning. So we informed him that if it's Alright we'd just like our money back because the sauce is what makes the sandwich tasty. THAT WAS A BIG MISTAKE, something inside of Abdul snapped that moment he looked at us with passion in his eyes took his Burger King hat & Headset and tossed it to the floor and stormed off leaving me in my passenger in complete shock. The biggest insult was that he also didn't give us our money back which really upset me; That's when the manager named Tasha or Trish I can't recall at the moment came over and said "Wait, What happen now" We explained how we ordered the sandwich but after we got to the window they told us they didn't have the correct condiments so we asked for a refund and Abdul stormed off to an unknown location; thankfully the manager refunded us in told us the name of our cashier.

I don't know what came over him, or who got him that angry but it's never right to take it out on the customer his behavior was not professional and I feel uncomfortable going to that location knowing that he...

Employee at the drive thru had a very poor demeanor. As if we were interrupting her day. Asked for some lemon for iced tea and dismissively said they didn't have any. I said, "the packets of lemon juice like what the ketchup comes in." She again said they didn't have any. Not that they were out but that they don't have it. I have had them at all the other stores I've been to. Then as we pulled away from the drive thru my wife opened her sandwich and saw it was the wrong kind. She asked for a bacon croissant and got sausage. No problem. It happens. Well, the wrapper was marked bacon so someone wasn't paying attention at all. I pulled up to the front door and my wife ran in to exchange it. She explained the situation to the employee who without acknowledging her just turned to the kitchen and yelled for a bacon croissant. They made a new one for her right then. She came out to the car and we left. When she unwrapped her sandwich (which felt room temperature), it hadn't been warmed up at all. The eggs and bacon were not even warm. The cheese wasn't melted and the croissant had ice crystals in the middle. All I can say is that each of the employees had a complete lack of concern for their job. Food preparation or customer service. Even though this store is about a mile and a half from my house, I can guarantee we will not patronize it again. There are far too many options for food in the area. No need to have a repeat of that poor experience. I wouldn't recommend this particular...

I’ve been sitting in the car nearly 20 minutes waiting on food. This is completely absurd. I’m now through the window. It took 45 minutes when I got to the window and asked the woman where they shortstaffed. She insisted there were four people here and the manager was in the back making the food. I said well that’s strange because both of my teenage sons who are 17 and 18 tried to apply and they said they’re not hiring teenagers so now people are waiting between 20 and 45 minutes for fast food. I insist it’s fast food. She throws her hands up like it didn’t even matter anyway guess we’ll start going to another Burger King. This is Westchester Ohio right off of a major highway. Exit ramp shouldn’t be that long. Looks like you guys need to do an overhaul. oh and to top it off the heavy said blonde haired girl in the window was completely rude and disrespectful chewing her gum just nasty little face. Good job Burger King. This is the face of your business 45 minutes to get through a drive-through...