Popeyes Louisiana Kitchen — Restaurant in West Chicago Township

Slow as heck. They had 3 people waiting in line for over 30 minutes JUST TO ORDER! They closed off the extended dining area and bathrooms. A lone employee sat in the closed off area eating. The menu seemed limited so I ended up taking a chance by ordering online. 30 minutes later and a small order of surf n' turf, fries and red beans and rice still wasn't ready. I was in this place over an hour from the moment I entered to when I received my food. Do not patronize this place on your break because you'll regret it. If you do...ALWAYS DO AN ONLINE ORDER 30 MINUTES AHEAD OF YOU GOING TO PICK IT UP!

The food itself was meh compared to what you'd typically expect from Popeyes. The chicken was rubbery which was disappointing. The tartar sauce was the most lackluster I've ever had. At least the biscuit was super buttery.

There were only three people working the entire restaurant which honestly I've seen White Castles run more efficiently with three employees along with plenty of other small local restaurants so that's not a good excuse. This is just a poorly run Popeyes...the worst run I've ever seen. The  employee door having evidence of being kicked in was probably from angry customers. Some customers were just about ready to kick the door in themselves just so they could make their own food. The cherry on top is that after all of that time...they still forgot the dipping sauce for my...

Unlike some other locations, this one has quite a few seats. Also note though, that there is NO PUBLIC RESTROOM. They also do not have a drive-thru. For a location point of reference, it is roughly across the street from Cook County Jail. First off, it was clean and orderly. It was around 6:00 p.m. or so on a Sunday, and quite busy. I ordered the new fish sandwich and it took awhile. It finally arrived nice and hot, and looked and smelled really great. At first, it tasted great too --- fresh, with a nice crunch and soft flaky texture on the inside. It also had just the right amount spice and sauce. But after a few bites, I discovered it was only lukewarm in the middle and not thoroughly cooked! While the staff was polite, apologetic, and responsive when I took it back to the counter, customer service could have been better. Generally, a complimentary drink or side is offered in situations like this. At least that is what I have experienced in other businesses. Anyway, second attempt was fully cooked and fine. There needs to be more training on food safety AND customer...

I honestly really don't care to go into the dining room and 4 lb since I had to because I was waiting on my son that he had a traffic ticket anyway this was the best Popeyes tiny ever been to it is so clean and people are so happy respectful do that talk back to and they just stood with a smile and didn't respond to them and they did what they did they are some awesome people I recommend you to anybody going to Popeyes do to that one it's the best and it was so cold outside they let me stay inside and they weren't supposed to and I appreciate it that I appreciate all your help there tyner service they are the great at that Popeyes I hope someone goes in there and shows them this review are the best and everybody needs to notice if I'm ever going to get Popeyes I will travel all the way out of my way and go to that 26 and California it's not such a great neighborhood but it's the...