River West Food Co — Restaurant in West Chicago Township

So I placed an order via the Capriotti’s website to pick up at River West food co at 1025am. I get there and they say they never got the order. The guy up front was super helpful in figuring it out. Even after showing them the screenshot and everything, I just charged it to computer error. It’s like they accepted the order but the Capriotti’s portion of this place wasn’t open yet so that left me empty handed. Upon leaving the store, an hour later, I got a text saying my order was canceled because they couldn’t fulfill it. While I was there I just reordered again and the food was decent. Won’t return though.

Also, for anyone getting delivery from here, be advised. There’s a large amount of delivery drivers that just hang out on that street under the viaduct in their cars and wait for orders. On 7/12 around 11am I saw a driver retrieve an order from the box and then use the bathroom that is right next to the exit. He took the food order in there as well. Food bag didn’t look opened but he was in the bathroom for at...

Ahh! I figured it out. This is a cloud kitchen space called Bites On Superior which is in the Westline Food Junction that opened in Feb. and they hail from California. When I go that way I usually go to mHUB (see my review on that) but since the Shut-in 2020 happened I haven't been that way in a while. Now this is the best part, there are ten restaurants in there and they are Faim, Wendy's, Hurricane Grill & Wings, Fatburger & Buffalo's Express, Buffalo world famous wings, Wazam, Meatheads, Yalla, Famous Dave's, and Taco Joint! The rep that assisted me was Jes with one "s". She was very nice. There's another one which is the same concept a mile away called "United...

Got the wrong order from them and there is no way to contact and get it fixed. Ordered from 360 Bowl and picked it up. Got back to the office and into my meeting to discover my Pad Thai Noodle dish was actually some white rice, red, pepper, chicken, and egg with a spicy sauce. I can't eat that level of spiciness. The only way to contact them is some form on the website which says they will email you back as soon as possible which has been over an hour now. I have now missed my lunch and paid for a plate of food I can't eat.

I am willing to adjust the review if someone from there actually contacts me and...