Starbucks — Restaurant in West Des Moines

I’m disappointed in customer service and lack of common sense or courteously. I come from a time in life when you dine in and a free brewed refill was acceptable.

I ordered a latte at $6.90. A brewed coffee would have been half that price. My hazelnut latte was too sweet. I drank about half. Before leaving I asked if I could have less than half brewed coffee added to my latte bc it was too sweet. Two servers were stressed and said it would be cheaper if paid for another shot than ordering a brewed coffee. Wait…. Do you not give free refills of brewed coffee? Yes, but you didn’t order brewed. I paid for an expensive latte and they couldn’t figure out how to offer me a 1/4 cup of brewed coffee? They were intensely looking at the register to figure out how to refill a small amount of brewed coffee into my too sweet latte. Maybe someone can explain bc I don’t see the logic or customer curtesy? Am I missing something? What happened to a gracious, “sure we’ll put a little brewed coffee in your cup. Have a lovely day”. I left without bothering them...

Since there is a Starbucks around every corner, my money for coffee is most likely going to this company. However, we all have a choice on which store to visit. We don't have to sacrifice poor service for convenience.

Today I went to this location inside Target and wasn't even greeted when we were their only customer. I had to approach the register and start placing my order to gauge any sort of interaction. The barista seemed bored and apathetic as she said three words "hot or iced" and then "$5.57." I said thank you and waited patiently for the drink only to have an older barista scold me and give me a disappointed look for not hearing her as she whispered that our drink was ready at the opposite end of the bar. With no customers there they could have basically handed the drink over the counter.

Will not...

I ordered a drink for my wife that includes three adds to the original drink. I consider it a lot of instructions for a beverage...but that's me. So I was impressed when the barista didn't write down the instructions or ask follow-ups. His general 'minimum effort' attitude was maybe just one of those 700am Sunday attitudes, but heck, if he could memorize the instructions, then good on him.

I was far less impressed when my wife tried it and said it wasn't what she ordered.

Alas, I should have known that minimum effort would equal minimum quality.

If you're going into this Starbucks with a complex order, please make sure that they repeat/ write down the order or else you'll get whatever the barista...