Dunkin' — Restaurant in West Hartford

Heavy white kid made my friend and I 2 caramel mocha cappuccinos. We left on a journey and about 10m into our journey we realized there was no espresso in our drinks. We decided we really needed coffee, so we returned to get it replaced. We explained the issue with the order. The kid seemed to show signs of frustration and possibly doubted whether we were telling the truth. As an employee, I disagree that it should be your job to question whether or not a customer is lying. Provide the service, and let us get on with our day. We spend thousands of dollars at this location alone, our unused dunkin points can prove that. Mouth breather redid the drinks and I heard a whisper about a double shot, thinking it was for another customer. He didn't make a single point to converse. He put two drinks on the counter, and walked away. On my first sip, I could immediately tell there were two shots of espresso. I asked the kid if that was the case, and he said yes. Why are you wasting my time twice? Why are you ruining my drink...

Lydia is quite hostile and rolled her eyes the moment we came to the register getting defensive because we talk quick to place an order. That was the first strike/red flag but then, she got an attitude when I defended myself in placing my order and talking over us. Then she threw the receipt on the counter because me and my friend were talking about how rude she was out loud to each other. She kept ignoring our request and decided to talk about us to another customer and another employee in Spanish but we quite understand Spanish. Then, when our order was burnt Rob replaced it with a lot of respect to keep the calm. She then, proceeded to clean the windows with the same dirty rag as the tables and another customer asked her a question and she stomped her feet at the customer. I don’t understand why she works there if she isn’t happy but we spend money there far too often than to be disrespected for no reason. She can play victim all she wants but she should be...

Guy behind the counter was really nice and helpful and didn't give me a hard time about the extra change I was short. Very unexpected because it was a specialty donut that I was ordering and every other dunkin' donuts especially in Hartford give me a hard time about this and want to charge me to the penny way more than just the dollar six! And they seem to care when it's the only thing I'm ordering even though the money doesn't go in their pocket, it goes in DD's pocket! So, they should be thanking me because all they're doing is just putting a pre-made donut in a bag and handing it to me. I'm the one who's scanning my card and doing all the work. While having to wait in line for them to make...