Fatburger — Restaurant in West Hollywood

Visited on a Monday evening. Few customers but lots of delivery drivers coming in to pick up app orders. Ordered my food and after waiting 20 minutes, I asked for a refund. The cook said "no, I'll start your order right away". I explained that I had already been waiting 20 minutes and I did not want to wait any longer. I demanded a refund. They first told me that they don't do refunds. I then insisted on a refund and the counter person told me there's only two of us working here. You should know you have to wait. I said waiting 20 minutes before my order is even prepared is ridiculous. If you were that far behind schedule, you should have told me before I placed my order. The cashier scoffed at me and said " okay, you're refunded". He didn't ask for my credit card nor did he ask me to tap my credit card. He said don't worry, it'll just go back on your original card. I said well that I'd at least like a receipt showing that. He handed me a receipt that just said zero on it. I asked him for a receipt showing the transaction had been reversed and he refused to do so. He told me if you don't get your money back in a couple of days just sue us and laughed at me.

I still haven't received my refund, and when I called in today to inquire about it I got told "Please hold" and then they hung up on me. Don't go here. Not only do they not prepare your food, but they're happy to scam you and steal your money. I really hate the prospect of having to go to small claims court to get back $25, but I might have to do just that. These people...

Fatburger in West Hollywood never disappoints, and my recent visit was truly next-level thanks to Janet. From the moment I walked in, her warm welcome and beautiful smile set the tone for an amazing dining experience. She took the time to go over everything, ensuring my order was perfect and that the food would be made fresh. It’s rare to find someone who genuinely cares about both the guest and the quality—and Janet absolutely does.The cook here deserves praise as well. Watching the food being prepared on their charbroiler was incredible—the smoky, perfectly grilled flavor is something that makes this location stand out above the rest. Every bite was fresh, juicy, and cooked to perfection, making it impossible not to think about my next visit before I even finished this one.Between Janet’s superior service and the delicious, fresh food, this Fatburger has become a spot I’ll keep coming back to. The combination of friendliness, quality, and that unbeatable charbroiler flavor makes it a must-visit in West Hollywood. Would give more than five...

The Asian woman that was working the cash register was extremely rude and unprofessional to me when I came in to pick up a Postmates order last night. Belittling a customer in a restaurant full of people, about the potential theft my order, while leaving the order sitting right in front of her on the counter for one minute while I made drinks is absolutely the worst customer service that I have ever experienced in any restaurant, or anywhere else for that matter. The only reason I'm giving two stars as apposed to one is because the food was actually ready to go when I got there. When usually there's about a twenty minute wait each time I've picked up from this location.

To add, there was five people behind the counter, three of which appeared to be working while the other two were standing there idle, so I'm not sure why delivery drivers are tasked with making the drinks for the orders that we pick up? When there is clearly enough staff to be able to make an occasion...