GNA Ristorante — Restaurant in West Reading

First off let me say, I am sorry for the length of this, but you need to now the whole story. This "Used to be our "favorite restaurant" whenever we attended an event in the area; well NOT ANY MORE!!!!!! My sister and I often frequent events that are held in the Reading area and since we were originally from the Reading area, we know where the good places are. We brought many a friend here. Well we have had surgery and can no longer eat large portions, so we asked to purchase meals off the "Kids Menu" (which we had done in the past). Every restaurant we have gone to has given us that courtesy; but not today, not this place. We asked the waitress to speak with the manager and she didn't even come over and talk to us and refused to allow it so our waitress recommended us to share a meal. So we ordered, and we split a meal; which was very awful and not what we had come to expect. Our waitress was slow as molasses and we were running out of time. So, when the bill came, we were shocked to find out we were charged extra for multiple items that we were not made aware of and found out "then" that the manager insisted on charging a $4.00 fee for "sharing". We asked to speak with the manager (which is the owner) and SHE was so rude to us, explaining this was always their practice and when we tried to explain our situation and past experiences, she had the nerve to ask us to keep our voices down. OMG!!! Really, don't let the customers know you might be ripping them off!!!!! And as if she wasn't rude enough; she then said, "that couple that was sitting over there didn't complain about the extra $4.00." Really, $4.00 for a plate. If we were having Water and sharing a dinner, okay maybe; if sharing involved giving us each a smaller version of the salad; or if everyone at our party hadn't spent over $40 each I have worked in many a restaurant and I would never have treated people the way that establishment treated us....but I can promise you this, they never will again. And, I will tell everyone about this very poor experience. The community of people that have or eating issues is large, so they will want to know they can't be...

There was a couple that was by my wife and I that had a child that was extremely disruptive. This child was screaming and running around the restaurant like it was her personal playground. I asked the couple "if they could please take that thing out to there car", at which time the couple informed me that "there family owned this restaurant and that they could have me thrown out". After my dinner i confronted the owner who said that this couple was not really family and that they where "a cousin of a cousin of a cousin" and that "it is not like when we where growing up". She basically blamed society for this problem, not once apologizing for HER families actions, or the actions of her employees who where watching this happen. Once i got done listening to what she had to say i informed her that if she was not going to apologize for what her family has done then i will not be back and will post a review about the experience. It was at that time that she got really angry and told me "Do not base the way i run my business on what my family does". It was at that time that i informed her that "your family says alot about you and the way you do business". When we left i found out that they have some guy standing outside that tells people where to park, well this genius has people park to block there driveway so i had to serpentine back out of my spot around 5 different cars. There is no way a normal person could have got the car out of where i parked my car because of the way this genius had cars parked around it. I am a truck driver and had enough trouble getting out of a LINED SPOT in there parking lot because of the way he was having people park. The prices are extremely overpriced for what you get. And it took almost 45 minutes for a small cheesesteak and a small chicken gizmo. There are MUCH better places to get food around the area where you do not have to deal with the owners and her families attitude, the long wait for high priced subpar food, and the stupidity of someone that tries to tell poeple...

OMG!... I love Gna. Gna is a family friendly/bar. a great place to socialize. The building was easy to find. Parking space is limited but.....they have people to guide you to find parking. This place is a restaurant and a pizza sport/bar dinner. Its a three for one offer, you cant ask for more then that. The food is fantastic. Waitress was amazing and patient. Food price was at a decent reasonable price. The food was amazing especially the dessert 😍😍😍. This is only of the few restaurant that I didn't leave with a stomach ache. Food was cooked to perfection. I had lamb the last time and the meat was practically falling off the bone like it was a rib cooked at a family cookout. My family and me went there today. We had the same amazing experience as we did the first time. One side of the restaurant is a family style restaurant with cute wallpaper that had the Italian family style dinner with cute picture hanging on the wall. The other side was the bar area with about 4 flat screen TV with different sports channels playing. Me and my family had our meals. When we were shown the dessert man oh man..... They had pulled an example dessert cart showing us what they had to offer. I love every single one (not saying I had every single one but I did pick a piece off of my family dessert plate 😂). Its a must place to go on a special date night or a...