KFC — Restaurant in West Springfield

I went to KFC Thursday, September 28, 2023 in West Springfield: 931 Riverdale Street. The lobby was supposed to be open until 10pm & they are serving food until 11pm. The lobby was closed, so I downloaded the KFC app, and put in an order, which was paid through the app. Got a notification that my order was ready. Had to go to the drive-thru window on foot, and knocked on the window to get the employee's attention. He opened the window. I told him I was there to pick up my order, showed him the app, and then told me a DoorDash driver picked it up & to cancel the order through DoorDash. I didn't order through DD. First lie. Then I was told it wasn't ready. Second lie. I asked to speak to the manager, and he went in the back, came back out, and told me the manager said to cancel the order through DD as well, again, I don't have DD. I ask to speak to the manager again, and he goes to get her, he doesn’t come back out, but the manager does. She tells me to cancel the DD order, again, I don't have DD. Show her it's the KFC app & the order has been paid. She then told me they didn't have the item I ordered, so I suggested a different item, she told me that was not available either. Then tells me they aren't cooking anymore. Lie number 3. While waiting for an Uber to get back to where I was staying, multiple cars were going to the drive-thru & picking up food. There were no bags of food when I was at the window, which means they were cooking food. So, my...

I went to there yesterday on my break for lunch. The cashier took my order. I waited for 15 mins and asked about my order because I didn't receive it yet. They forgot about me. And when they found me in the computer they said oh, I'm sorry will get it for you. I watched them take there sweet time making my order moving very slow. I thought this was a fast food restaurant and they weren't busy. Their attitude towards me was awful. They treated me like I'm the one that had the problem. They acted spacey. You could tell they didn't want to be there. I was still waiting. I said I want my money back. They got the manager. I explained to him what the problem was and I told him I want my money back. As we were talking then they brought me my food. I said too late, I was sick of waiting for them. They took their sweet time. The manager had attitude with me. He said how much did you pay. I said its on the receipt, they had my receipt because they didn't remember my order. He looked at and gave me $5.25 back. My order was more than that. But I told them to keep the food. I was angry and the manager was rude. He gave me attitude even after I told him what the problem was and he did not want to give me my money back. I will never eat there again. I was disappointed with the service and how they treated me. They should hire people who really care about their jobs and the public. You could it was just another job to them and they...

I really don't know what is going on with the KFC'. It use to be my favorite restaurant but now everytime I eat I get so sick of my stomach with pain and throwing up. Incredible I thought It was just because it was probably that it was to early 11:30am at the Chicopee that was the first one. Then we went on a Sunday 2 pm to the State St. in Springfield and I only took a bite of a breast. Right away I got sick. Then my granddaughter bought some home at night like at 7pm. I told her because I didn't want to eat it. She told me grandma it's 7pm they have cook all day long this is probably newly fried chicken but Noool I got really sick. I talked with friends and that happened to them too. People at KFC I want to know. What is it that you are putting in the chicken that it's making people sick? Or you are using the oil over and over to many times to save money and it's making us sick. Please I use to Love your food and know...