Olive Garden Italian Restaurant — Restaurant in West Springfield

If there were a sixth star, I would give it to Serj, and then I would personally petition the United Nations to create a seventh star just so I could give him that one too. That’s how good this man is at his job.

My journey began as I walked through the hallowed doors of Olive Garden, where the aroma of endless breadsticks and the faint whisper of Alfredo sauce linger in the air like a divine hymn. The hostess led me to my table, but little did I know that fate itself had seated me in Serj’s section.

From the moment he approached, it was clear I wasn’t dealing with an ordinary waiter. No. Serj appeared at my table as though descending from the heavens—apron neatly tied, pen at the ready, posture strong, eyes twinkling with the kind of confidence that says, “I can carry six soup bowls in one hand and refill your water before you even realize you’re thirsty.”

He introduced himself with the grace of a Broadway performer and the sincerity of a man who truly understands the weight of unlimited salad. “Hi, I’m Serj, I’ll be taking care of you today.” Taking care of me? Friend, Serj didn’t just take care of me. He shepherded me through a culinary odyssey.

When I asked for extra breadsticks, he didn’t just bring them—he presented them, like a knight returning from battle with treasure for his king. When I inquired about the difference between the Tour of Italy and the Chicken Alfredo, Serj’s explanation was so detailed, I felt like I had just attended a TED Talk on pasta-based decision-making. He gestured with such passion toward the menu, I half expected him to pull out a laser pointer and pie charts.

At one point, I dropped my fork. Before it even hit the floor, Serj materialized with a replacement, as though he had foreseen this in a prophetic vision earlier that morning. Truly, this man must have Spidey-sense, but instead of crime, his powers are tuned to the vibrations of clattering cutlery.

Midway through the meal, he checked in—not too much, not too little. Like Goldilocks’ ideal bowl of porridge, his timing was just right. I imagine Serj keeps an internal clock, finely calibrated to the digestive rhythms of mankind.

But the true climax of this saga came with dessert. I was full. Stuffed, even. Yet Serj, with the persuasive power of a seasoned diplomat, described the Warm Italian Doughnut's with such poetic elegance that I found myself ordering one. Reader, I devoured it, tears of joy streaming down my face, while Serj nodded knowingly in the background, like a mentor watching his pupil achieve greatness.

In conclusion, Serj is not a waiter. He is an experience. A legend. A national treasure. If Olive Garden ever creates a Hall of Fame, Serj’s apron should be the first item enshrined within.

Go to Olive Garden. Ask for Serj. And...

My friend and I went to dinner at this Olive Garden location at around 9 pm. We were sat quickly only for an old man to be sat next to us a few minutes later. Apparently he sits at the same spot every time he goes. The tables were very close and he began talking to us. Asking us personal questions like how old we are and where we work. He was also making fun of a customer and one of the waitresses. It took a little while for anyone to notice we were uncomfortable. Two very nice waitresses came over and began to take our orders separately. He then insisted that he should pay for our meals and we should move the tables together so that we can all eat together. In this moment one of the waitresses passed us a note that said "he comes here all the time don't". so we politely declined his offer. He began to get hostile at us and the waitresses as they reiterated that we were not interested and he continued to try and get the tables moved together. Soon the manager came over asking what the problem was and the waitresses calmly explained the situation. She again reiterated we were not interested and he became angry and told her to stop speaking for us. Asking us "you don't wanna keep an old man happy". We were then moved away from him. The waitress that passed us the note came and sat next to us explaining that he's done this on multiple occasions but for whatever reason they won't ban him and stop this from happening to other young girls. Which makes me wonder why after all these times young women are still being sat at the table next to it, and why they let us sit with him, clearly knowing what would happen. I am grateful for those waitresses because who knows how far it would have went if they didn't help us get out of the situation. If you are a young woman avoid this Olive Garden and if you do go, be cautious that there is a chance this could happen to you. They are clearly not pushing for...

I came to this store expecting the same great experience I've had the last 10 times. When my partner and I walked in, the host was great and seated us quickly. However, when the waiter came to take our drink order, it took at least 7 minutes to actually get our drinks. We arrived at 9 PM on a Friday, and it looked like most people were leaving, so the place wasn't busy.

Then, a second waiter came and told us the first waiter had to leave. He took our order, but we waited a long time. Another couple, who arrived after us, got their soup and salad before we did, even though we ordered first. They were only there for about 15 minutes, while we had been waiting for 20 minutes before they even arrived.

When our second waiter finally brought our soup and salad, he noticed my drink was low and asked what I wanted. Then he handed me a machine and said, "here, use this." I told him I didn't know how to use it, and he said, "here, I'll show you." I was frustrated because I came to a restaurant with waiters to take my order, not to enter it myself. I’m tipping the waiter, not myself.

So finally, our entrées come, and we’re eating our food we expected our waiter to come back to check up on us. The second waiter did not do such thing at this point. I am trying to get somebody else’s attention but no one was listening me. My partner decided to go up to the host. And ask for containers and bags. The second waiter at this point was not insight. Finally, at this point where I am putting my food in the container the second waiter, decides to come up and check up on us.

At that moment in time, I did not want to express how I felt because I was so upset. I was going to ask for a refund, but I...