Subway — Restaurant in West St. Paul

Compared to other Subway locations, this one seems pretty optimal - Employees usually go out of their way to accommodate requests at no concrete benefit to themselves. I have noted deals with very fair prices that aren't available at other stores (presumably due to good management) and customer service seems to be a top priority for almost every employee.

Can't dispute the fact that in general, prices have gone up (that's why I gave four out of five for "food"), but employees are frank; no upselling, no caginess. Only honesty in stating what the best values are, what things they can or cannot do, and recommending the Subway "MVP" loyalty program (which just builds up points that do not expire which result mostly in simple dollar amount discounts in two dollar increments that also don't expire - one of the simplest and most useful programs of its type, in my experience). And since food prices have gone up ALL places, so it's simply not a Subway issue, more a Capitalism Endgame problem.

I don't love that theres an opaque barrier between customers and the prep area where the meat is, but an employee explained that when the chain began slicing their own meats, the far lower amount of preservatives require a lower temperature. Additionally, it keeps flying insects away from what they are most attracted to (meats) when closed, so I can forgive half of the makeline being not observable (especially since the second half with veggies IS observable, so if something had been incorrect there's an immediate chance to see that and request a correction). I've seen other complaints... fruit flies around the soda, but it has been clear to me that it was an overflow from WalMart's produce section on the days I have noticed - and that the employees put covers over the normally uncovered veggies (at one point lowering the glass barrier between customers and the food completely so that it could cover the vegetable half of the prep area entirely with an airtight yet still clear (glass is like that!) covering, other times with more simple covers over each vulnerable item.)

Further complaints about things like cross contamination between customers due to not switching gloves or about poor customer service strike me as almost humorous - they WOULD be humorous if they weren't clearly intended to maliciously jeopardize employees' jobs. This location has many Halal customers, and I have seen employees change their gloves up to three times during a single order just to maximally prevent cross contamination. Even every knife used to cut foot-long sandwiches in half or quarters is immediately put into a bin with soapy water, even between multiple sandwiches for a single customer. Now, may have employees made a mistake or forgotten once or twice? Almost definitely, as they are human, BUT! -... on a customer's request, I have ALWAYS witnessed employees bending over backwards to fulfill the dietary needs of customers. I have been told by at least two employees that since the work is food prep, they hold themselves to a higher standard than they would be required in simple retail; as it will be eaten (and the effort is no skin off the employees' back), it only makes sense to provide a safe and high standards product.

At least two or three employees are fluent in Spanish, extremely useful for serving customers in the community (particularly at WalMart) , given that a large percentage is not comfortable with English speaking. Even the ones who lack fluency understand enough to be able to use basic yes/no questions to get their customers' food out accurately. Simply the willingness to learn even that small amount demonstrates the staff's dedication to good customer service.

I don't give five out of five to fast food very often, but seeing a skeleton crew operate so well with limited resources, taking care of unique customers so effectively, has convinced me (particularly since I have also done food service). I wish that the people leaving 1/5 stars would look at what's being done with greater perspective so that they could enjoy...

The worst food experience I've had with subway. I walked in and right away the two girls working had attitudes i hadn't said one word to either of them yet. Then they said the toaster was broken it looked fine they just didn't want to use it again. I wasn't getting a sandwich just a protein bowl. She sighed loudly as if doing what she gets paid to do was a huge issue. I told her what veggies I wanted and that was fine but when it got to the meat I ordered tuna and she grabbed a random plastic spoon that was not the actual measurement and gave me 4 spoonfuls... it was barely anything. She then put the lid on and i asked if I could get some sauce on it and she rolled her eyes and opened it back up. Then at the register I asked for the receipt and noticed it didn't have the associate name so I asked her what her name was and she got extremely aggressive and said why do I need to tell you my name i told her because this is the worst experience ive had coming to this location you the staff was extremely rude she told me no that she won't give me her name. I then asked well what is your supervisors name she again refused and said she's not allowed to give out that information so again I asked her for the corporate number she then refused and then loudly told me I can look it up and that they don't give out the corporate number. Today is my birthday and all I wanted was some subway. I will be contacting the store and corporate to make this right. She needs to be re trained on customer service and hospitality or just let go. If you don't like your job find a new one that doesn't deal with customers. It took less than 3 minutes to make my protein bowl and that was enough to set her off. Description: Caucasian female about 19yr with blond hair in a ponytail or bun and a stud nose piercing in her...

This location used to be my go to. Location is convenient and it’s a Subway. With that being said I will never come to the West St. Paul Subway again. Today I came ordered 3 foot longs they were made correct nothing wrong, I got 3 additional cookies & a chocolate milk. My total was $28.37, cool. I pay with a $100 which I do all the time at this location. They tell me that they can’t accept it!?! Seriously?? Talking about they don’t have change... I just waited in line for 15mins and watched 2 people pay with cash. They asked the “manager” in the back and still refused. Stated I could ask the facility next door (a small taco place) if they had change. I kindly asked for my bill back & left. No food 20 mins wasted upset kids. I’m very surprised that a national food chain did not have enough change for my money. Very disappointing and to the “manager” in the back maybe have a sign stating you don’t take bills larger than $20 if that’s the case. I drove the Subway in South St Paul (which gets half the business as WSP) & they happily accepted my money. I will be addressing this to...