Mattress Firm West St. Paul — Hotel in West St. Paul

$700 Sleepy's mattress sags to the point of being uncomfortable after 6 months into a 2-year warranty. Most people write reviews immediately after purchase, in the "honeymoon" phase of buying a product when they are very happy. I too would have given this store 5 stars at that time. Then reality sets in. MattressFirm does not let the store associate provide on specific warranty claim requirements besides verbally stating that the mattress needs to sag 1.5 inches. It appears there are other requirements and costs associated with submitting a claim but he was either unable or unwilling to say. I stopped by to ask after finding this information virtually impossible to find on MattressFirm's website. There are indications that this is deliberate because it reduces the number of claims they have to accept. Other sources indicate that MattressFirm makes it really difficult to get a claim accepted. The store associate appeared to be trying to get me to leave quickly in order to minimize the visibility of my warranty concerns in front of other prospective customers.

My 5-star experience shifted to 1-star once my mattress started sagging and I realized that getting it resolved under warranty would be challenging if it's possible at all. They provide an outstanding purchase and delivery experience in order to get your business and 5-star review but after that is done, all...

If I could give our experience at Mattress Firm in West St. Paul 10 stars I would. I have a father with ALS who has extreme mobility issues and needed to look at mattress options that would provide him more comfort and maneuverability. I called ahead to give the store associate some idea of what we were looking for and went in later that same day.

We worked with a man named Scooter who works at various locations in the metro area and Mankato. Boy did we luck out. He listened to our thoughts and concerns and showed great care and compassion when assisting my father. He even went on the ALS association of MN website before we arrived to research any information that might help in our buying experience.

Scooter was was incredibly patient and spent the better part of 3 hours going through different options with us, letting us try different set ups and making thoughtful recommendations with our budget in mind. He was truly everything you could want in a sales associate, if not more. I will be recommending Mattress Firm for all of my family and friend needs because of their great selection, but mainly because of Scooters performance. I recommend anyone reading this to put this company a the top of their list when looking...

We were looking for another Tempur-Pedic mattress. Nothing wrong, just looking for a larger size mattress. The original store where we purchased our first Temper-Pedic had been acquired by Mattress Firm so we decided to take a look at what the Mattress Firm Store had to offer. David was attending the store that evening. We spent about 1 1/2 hours with David providing us will full details of all brands in the store. David was very knowledgeable, personable and most of all not overbearing to just make a quick sale. After several lie downs on the various mattresses, we decided on another Temper-Pedic. From the initial walk-in to the store to leaving the store was a another great experience. It should also be mentioned David stayed after normal store closing hours to ensure all our questions and paperwork had been filled out in completeness and correctly.

In addition to the in-store experience, the delivery of the mattress and new base was another great experience. The two gentlemen called prior to arriving and were actually early for the delivery. Very professional and courteous.

Thank You...