Fox's Pizza Den Cheat Lake — Restaurant in West Virginia

I placed an order over the phone for my family & gave an address for delivery. After ordering I was told it would be a 45 minute wait (not an issue.) Over an hour passed & I called to see what the status of our order was. They told me the order was placed as a “pickup order” & that there must have been a ‘miscommunication’. They promised when their driver returned they would send the order out for delivery & apologized. Another 30 minutes pass and I still haven’t seen an order at my door. At this point my children are starving so I call again to see what is happening & I ask for some type of compensation for my trouble. I was told again that it was a ‘miscommunication’ (even though I gave an address at the start of the first call) & at that point they informed me they couldn’t do anything about my order for compensation but could give me 10% off of my next order (???).

At this point I don’t know if I will order from them again & I suggest anyone considering to keep this in mind that if they mess your order up it isn’t their fault & they will do little to nothing to...

I am absolutely disappointed in this foxes ! I made a delivery order at 1:16pm and at 1:50 I called to find out the approximate time my delivery would get here and they informed me that the delivery driver had just left with my order. 2:19 comes around and I call back to find out how much longer and they inform me that the delivery driver was out delivering two other orders and would then be picking up mine. I informed them of the previous phone call and The person who stated they were the manager was not nice at all. They were not empathetic nor did they acknowledge the issue. Finally I just stated I will come in and pick it up myself and he said okay give of 25 minutes so they had not even started my order over and hour and 20 minutes later. I could not believe the service and just disrespect of this place or the manager I was not even offered a discount or anything for the trouble. I decided to just cancel my order and go else where. Very disappointed a simple acknowledgment would have...

Delicious pizza & other foods. I have always felt that the deciding factor for what makes a great pizza is the flavor and consistency of the sauce. I LOVE Fox's sauce! I came in here not for food but for directions and was immediately reminded why I love Fox's. I was gratiously given access to the wifi so as to plot my course on Google Maps and they pointed out where I can catch the bus as it wasn't clear. They then proceeded to go above and beyond what it means to be a business that's apart of the community. As I had no funds at the time I expected to be heading out soon. After showing me my stop an employee offered me a soft drink free of charge and informed me they wouldn't mind me I could wait inside out of the rain until my bus arrived. This approach to strangers is 1 of the things that sets this place apart from other businesses. Feeling like friends with strangers is why I recommend Fox's Pizza Den to ALL! Don't come looking for free drinks...