Veranda Kitchen & Bar Westbrook — Restaurant in Westbrook

Just find another place! One star is too much!

I like most of the Vietnamese restaurants in the Portland area so I wanted to give a try this place which is closer to home. I would like to support local shops. When I first went into the restaurant, I liked the ambiance. It was 3 pm and the restaurant was pretty empty. We are the second group of people dining in so I thought it is going to be a good experience.

HOWEVER, it took them more than 30 mins to just say hi and get our order and took more time to get a glass of water. That was not the greatest but I tried to understand thinking maybe the waitress is new. I have worked in a restaurant so I understand it can be difficult sometimes. After another long wait, finally, the food came out but the lady who brought out the food (seemed like an owner) was quite blunt and didn't say a word. We needed a bowl and a pair of chopsticks but no one asked us so we had to speak up. We got the chopsticks cause we asked but no one was asking so we had to go without a bowl.

We ordered crispy duck and pho. They are usually our go-to menu and I am 99% of the time satisfied with them. HOWEVER, the duck was so chewy and most of the parts were tendons. The sauce was too watery. Total waste of money. Pho was just ok, but the noodle was overcooked. I usually don't write any reviews bc I know it is hard to work in a restaurant but I had to this time bc we had such a bad time.

I don't recommend this restaurant. There are other great Vietnamese restaurants nearby if you search. A lot of them closes on Sundays tho. This place is open on Sunday. So if you want good Vietnamese food, I hope you want to have them on Saturday or any other weekdays to go to...

So I recently visited this establishment and I ordered a Pho with meatballs when they brought out the vegetables the bean sprouts were like yellow and wet and not wet meaning they’ve been clean wet meaning they were like bad and so I share that with them and I also ordered a fresh spring roll and when it was cut in half and I saw the bean sprouts in that and those were basically brown and black, they definitely turned me off enough, not to eat it. I would tell you that this was the worst experience I’ve ever had in a restaurant Not to mention the service was terrible. There was a young woman there that didn’t speak very good English, which is fine. I get that piece of it, and I could sympathize with her, but nobody came out at all to help her, and it was very much struggling to the point where she handed me this handheld Device and asked me if I what I wanted I commend her for doing what she did to try to provide great service I sat there for 20 minutes to eat what I felt was safe to eat not to be asked one time how things were do you need anything else? Would you like something else to drink because I was given water up, but I was hoping to have a nice cold soda, but when I tried to explain that to the woman, she didn’t understand it so I just said forget it, but anyway it was Terrible and to give it a three I’m being...

Today was the worst experience I've had coming here since they opened. There was a young Asian male who was completely rude when I called and placed my TOGO order. He completely hung up on me after I placed my order. He did not thank me nor tell me how long it'll be before my order was ready. Then when I arrived to pick up my order, the bartender was very nice. I was expecting John to be there--who's awesome! The young man I spoke to on the phone walked out the kitchen to the patio right past me with no acknowledgment. He then walked back to the kitchen from the patio, and went straight back to handling food. I physically saw him pick up the appetizers with his hands and put them in the bag for a TOGO order. He came out and brought me my food and just handed it to me with a little shove. I wont mention my race because it shouldn't have anything to do with it, but he was completely rude. I wish I would never have to encounter him again, if I ever...