Zazzo's Pizza & Bar - Westmont — Restaurant in Westmont

This happened at the Zazzo’s on 7360 IL-83, Darien, IL 60561.

Service was horrible. From the start our server had a combative and disrespectful attitude. She saw us standing at the front being the only ones there and did nothing. I had to go get someone to ask if we could be seated and only then did she approach my friend. When asking about products in the menu, she kept on giving smart-ass, sarcastic responses. Our server also never checked if the food was good either. During the entire dining experience, we had to wave her down a couple times because she refused to look our way or in the direction of our table. A crucial part of being a good server is checking if your patrons are having a good time, enjoying the food, or if everything is alright. She was the most incompetent server I have ever had. Or possibly, let me rephrase, the most intentionally ill-mannered server I have ever had. She maintained a disdainful attitude throughout the whole dining experience. When we were finally able to get her attention, we asked for water which had been missing the entire time. She would’ve never filled us up had we not said anything. Because, again, she made it very clear she had no intention of checking on us. After having asked for water, she left without saying anything. So, I had to ask again as she walked away without showing any signs of acknowledging what we said, and since I had to restate what I wanted again a little louder, she said, “I heard you the first time.” without looking back and with a rude/aggressive tone.

She said her name was Brianna, but I doubt she was honest when I asked her. She was a skinny brunette at the Zazzo’s in Darien. Possibly in her 40’s. I can’t help but think this was very possibly a racial discrimination incident as the friend I was with looks very Mexican. Say what you will, Zazzo’s, but her attitude spoke more than words and I/my friend will never return and will never spend a cent in this business.

This is unacceptable. So, there ya have it, if you’re Latino/hispanic, don’t go to this place as you will not be welcome. Don’t support these businesses that treat people differently based on their appearance. By the way, there was an older gentleman behind us and she checked on him several times and never gave him any of that nonsense attitude. If you have bad experiences, speak up! Don’t allow this from businesses, especially when you are paying to get some hospitality and get the exact opposite!

There are several other negative reviews about dining experiences at the Darien location claiming similar experiences of a discriminatory nature. One can defend and claim there is no discrimination, such promises are meaningless when staff’s attitudes and behavior show something...

I recently ate at Zazzo’s for the first time, and I can honestly say that I will not be returning.

First, let’s start with the pros. The atmosphere was nice with wide open seating with a stocked bar, and when my friends and I arrived, there so happened to be live entertainment. The music was good and people were enjoying themselves. There’s also a patio that looks nice to sit in during the warmer seasons if you like eating “al fresco.” Our waitress was overall friendly and continued to check up on us, but I have more to say about her/the service in the next part. At this point, there’s not too much I can recommend based on the experience I had.

When my friends and I sat down to eat, our waitress took our drinks order, as is typical of any establishment. I ordered a Moscow mule. The waitress took my ID to verify my age. Instead of just handing back the ID, she said that she thought I looked 31 (I’m in my young 20s). Since I know I look older than my age, I wasn’t too offended at this point. But it didn’t stop there. Rather, she felt that she had to nonchalantly explain herself saying that, to paraphrase, after noticing my thinning hair (which I’m self conscious about), she thought I was older. At this point, I was taken by surprise since I’ve never had a waiter/waitress borderline criticize my appearance, especially in a manner that seemed it was innocently acceptable to say such things. I noticed that the waitress had an accent behind her speech, so this may have been a moment of cultural difference, or maybe she felt embarrassed and was trying to compensate after noticing that I was a bit thrown off. In any case, from that point, things became awkward between us and, internally, I felt embarrassed. At the end of my dinning experience, I left cordially not externally making a big deal about it, but I did not appreciate such comments. She did apologize saying that she was joking, but it did not sound like a joke in the moment.

In terms of the food, it was boring and basic. Their diablo mozzarella sticks as a starter were basic and were not melted fully internally. And the thin crust pizza I ordered was lack luster and not memorable. I have had better Chicago tavern pizzas for less money or of equal value - the 14in thin crust was about ~$19 (half cheese, half pepperoni). Unfortunately, I don’t have images to share as my group was really hungry, and we wanted to eat right away.

All in all, I want to affirm that this is my first restaurant review as I’m not too bothered by lack luster food. What prompted me was the inappropriate service (unintentional or not) as that ruined my evening and respect for the establishment. Next time, just take my ID, confirm that I’m of legal age to drink, and politely...

So... Obviously it is really difficult to find good help these days, especially for restaurants... Today being the perfect example... We walked into Zazzo's today, and were seated at the nickel seat; right in the middle of the room, with 2 blown out speakers hanging from above, on each side, at full volume. After being seated, we were no longer waited on. 5-10 minutes later, we moved to a seat away from the glaring noise. Again, not being waited on for another 5 minutes, I walked up to the bar to speak to the bartender, only to have her walk away and ignore me. Meanwhile, another woman said hello to me, and I asked her if she worked there. She responded, "Yes", and I told her our situation. She instantly had attitude and asked if we had seated ourselves. I told her no, we were seated in between the 2 blown out speakers and moved. With that she said she would get someone, scowled, and walked away. At least another 5 minutes later, some guy walks out of the back, holding his head up as if being completely fed up. I thought uh oh, this is probably our waiter. Sure enough, he is, and he stops at our table, mumbles something, and tosses our silverware down. With that, we walked out. So, If you are ever looking for pizza, and want the absolute worst abusive service you can possibly get, look no further. Zazzo's...