Collision Craft Auto Body Repair — Local services in Westmont

I went here because of the BMW certification. Took my Rear bumper in for repairs. When picking it up on Wed July 24th. I did a walk around and noticed two scratched/scraped areas on my front bumper. Both spots had a fresh white shop debris and a gray/greenish paint substance. The damage areas had a substance that literally was coming off when touching it. They clearly damage the bumper by mistake assuming with a tool or parking the car against something. I was waved off by Chet who sent Moe to follow me to my car. Moe argued with me in the middle of Grant Street.  In front of the shop because there is no parking in their lot. Moe raised his voice with me and would not help. Moe just kept yelling at me. Wasn't clear who runs the shop. Very unreasonable and unprofessional.  Never apologized or offered a solution or even to pull it into the shop to address the issue.  Car was dropped off fully detailed. Got it back dirty with scratched/scraped paint damage. Was told it was my fault before even looking at the damage they did.  Very Upsetting experience. They are focused on money and not customer service . Zero resolution left with an unresolved issue. I hope the owner of the shop reads this. It would have been nice to have talked...

Very disappointed with the work that this shop did to my brand new 2024 Toyota 4 runner.

A couple of weeks ago I purchased my truck. I noticed it had transportation damage and toyota agreed to fix it. They sent it to this shop not 1 but 3 times. All it needed was 2 door trim moldings on the left side painted. The first time they sent only the trim moldings and they over sprayed it and the paint dripped. Toyota told me to take the truck back to them so they could fix it. Once I got there I told them not to touch the paint of the body just the moldings. Once they brought the truck back the paint job was horrible. There was no gloss on molding it just looked matte. So the 3rd time back management was involved and he agreed it was a bad job and that they would fix it. Once I got the truck back the trim moldings were polished poorly and there were swirl marks on the body (after I told them not to touch it) and scuff marks on the edge of the body to the molding. To top it off the right side was buffed or polished when there was nothing wrong it to begin with. This is such a bad experience I don't even want them to touch my truck anymore cause I'm afraid they'll do...

My wives car was damaged in a parking lot fender-Bender. We went to Collision Craft to get an estimate for the repairs. We were given a fair estimate that even was lower than the insurance adjuster wrote. After insurance approval, we made an appointment at Collision Craft to drop the car off on a certain date. My wife needed a rental, so we were given an estimate when the car would be ready. The car was ready the day promised and the job was done very well. We highly recommend Collision Craft to anyone in need of auto repairs after an accident. Being in an accident is very stressful. Working with a good body shop makes it much less so. Thank you...