IHOP — Restaurant in Whitpain Township

Extremely unprofessional. I've been taking my family to this iHop for over 10 years, it's the closest to my house. Trying to do the right thing, other people NEED to be aware.

I am a United States Marine, a disabled combat veteran, and brought my disabled senior mother, young daughter, and my fiance here just like we have done many times before. Saturday, April 6th, 2019 was different than anything we ever experienced together as a family.

It all began when my young daughter, who has digestive issues and physical problems, had to use the "potty" and requires help wiping. Now, I don't know how you "parent", it isn't my business, I'm not going to tell you what you should or shouldn't do. That's your business. How I "parent"; I'm there for my child to help, push, guide, encourage, and to protect when necessary. Part of that means taking my daughter to the restroom, get her to a safe space where she'll be less likely harmed... So we go to the women's restroom where there is more privacy [I.E., stalls and locked doors] instead of open urinals where my young daughter could be exposed to male genitalia.

When we walked into the ladies room together, the only person in there was a woman who was walking out as we were walking in. Stall on the left and in front were visibly empty with both doors wide open. I said, "Hello?". Just us two. I took my child into the stall directly in front of us, facing her, and helping her along the way which means, wiping. She did her business, I helped, as we were both washing our hands I could hear racial epithets and curse words outside the door.

As soon as I got one foot out of the restroom with my child, the store manager told me to only take my daughter to the Men's restroom and not the Women's restroom because that woman who walked out didn't like it. Even though, I heard what was being said and so could my young child. This is wrong, I did NOT like this. I'm doing the right thing and how I parent or my child's difficulties is nobody's business. As a father, a United States Marine, and a disabled combat veteran I took offense to this and was getting upset quickly. I could feel that 'trigger' inside me. I told the store manager it's nobody's business how I "parent" and we always use the ladies room as my daughter is a young lady. Period. I then thanked him for upsetting me and told him I need to leave, to go outside to cool down. I tried to de-escalate the situation quickly and remove myself from the situation.

I walked outside and the store manager followed me. He then called the woman over, who's 6'4" overweight boyfriend thought he was something special. He came at me aggressively like an enemy combatant, by legal definition, assaulted me by getting in my personal space within reach and with intent to cause bodily harm, yelling more racial epithets and curse words. At this point I had two options; either something bad was about to happen or I call the police to have them help de-escalate the situation. One look at my daughter... I dialed 9-1-1. I didn't like being forced into this situation with a loud mouth civilian.

My young child never heard of racism before. I teach her to be better than that. To accept people for their differences because we all have more in common than what separates us. She's never heard such hateful, disgusting, foul language in her entire life... let alone to physically see it in the real world or for that hate to be directed at her simply because the color of her skin.

I bet you feel real "big", don't you? She's just a little girl. My little girl was crying hysterically, visibly and physically distraught... shaking uncontrollably and crying to the point she was inconsolable. Nothing I nor her mother could do to comfort her. Are you a parent or do you have young children? What would you do? iHop left a lasting and unforgettable impression on my child, thank you for that.

In my honest opinion, the manager may as well place a sign on the front door that reads, "No Whites Allowed". I know better now, to stay...

We are frequent visitors to IHOP in New Jersey and have consistently loved the food and service there. Unfortunately, our experience at this particular location was disappointing.

We were a party of eight traveling and decided to stop by for a meal. Upon arrival, it took nearly 10 minutes for anyone to acknowledge us at the welcome desk. After finally being greeted, we were told there would be a 10-minute wait. Ultimately, we were seated after about 15 minutes. However, the seating arrangement was less than ideal; the tables were crowded together, and there weren’t enough chairs. We had to request an additional chair and wait another five minutes before receiving it.

While waiting for the table, we used the time to review the menu, so we were ready to order once seated. Despite this, it took another 10 minutes for anyone to approach us. When we flagged down a passing server, she curtly informed us that she was busy and the kitchen was backed up, so we’d have to wait. This same server, who had red braided hair, eventually returned 10 minutes later to take our order. So when we placed the order, it was almost 50 minutes since we walked into the restaurant. One person at our table coordinated the orders, but the server appeared annoyed, as this individual was seated on the opposite side of the table from her and she had to take 5 more steps.

Some of us ordered coffee while others did not. Surprisingly, the server made a point to tell us, with a curt tone, that coffee couldn’t be shared. This assumption was unnecessary, as none of us had any intention of sharing coffee. Additionally, those who didn’t order coffee weren’t even provided water until we explicitly asked for it, and even then, water was served one person at a time.

The food was average but noticeably greasier than what we’re accustomed to at other IHOP locations. For example, the eggs had an excessive amount of oil floating on the plate, which was off-putting. No one checked on us during the meal to ensure everything was satisfactory.

When it came time to pay, a 20% gratuity was added to the bill without any prior notice or mention. While I paid it without question, the service we received didn’t warrant such a tip. It felt as though the server was aware that her service didn’t deserve 20% and added it preemptively.

Even my 17-year-old commented on the experience, saying, “Maybe she’s having a tough day. I hope she’s doing okay in life.” That small moment of empathy doesn’t change the fact that this visit fell far below the standards we...

I came her with my sister and my friend. There was no Hostess of service up front to greet us. We waited for around 10 to 15 minutes for someone just to come up front. When the server came up front she had an attitude didn’t even greet us properly. When we got sated at the table and seats were dirty and sticky. When it came to us telling the server are order she had an attitude and was rolling her eyes as we was telling her. When we got our plates and my friends told the server that she ordered extra sausage. Server gave an attitude and grab the plate roughly as storming off lightly. When she comes back, she places the plate down hard with an attitude and says with an attitude “ anything else?” Before my friend and can order our dessert, our server comes over with our receipt and places it on the table as we are eating. In my defense, I believe she’s Telling us to get up and leave. She didn’t asked if we wanted any refill of our drinks. She seem like she didn’t wanna be bothered and when we were like trying to get her attention, I’m not sure if she was ignoring us but like it seem like she just didn’t want us to be asking her for anything she didn’t write anything down. She messed up on my friends orders and had a whole attitude when she told her she messed up on it . Her service was absolutely horrible and I don’t think me and my friends wants to come back there after the service here. This place is out of date. The roof tiles has stains as well as looks like mold. This place needs to be rebuild and needs...