Braum's Ice Cream & Dairy Store — Restaurant in Wichita Falls

We went in this morning about 10:20am for breakfast. It was as if no one was there. My mom was asking this one gentleman if anyone was there and he rudely told us someone would be with us in a moment. Another gentleman took our order and we sat down. My mom's coffee was really bad and she went up nicely to ask if she could possibly get her money back cause she felt bad that dad paid for it. The lady, who I believe is a manager cause I've had an interview with her over a year ago, was very rude towards my mother. Every time we go there she's rude. Today everyone was rude and hateful. Not 1 person smiled but the lady who rings stuff up right when you walk in was nice. Besides that no one else was nice to us. I'm in the food industry myself. I work at McDonald's. I smile and greet everyone as they walk in. Those workers and managers need to learn good customer service. Cause they completely lost our service. They were way too rude 1...

Went around 9 pm. "Isaac", I'm not sure if he is the supervisor of the establishment or just acted like it but the disrespectful and brusque manner in which he spoke to all the other employees AND customers, is utterly unprofessional and it honestly pissed me off a bit to witness him treating them that way. He even snapped his fingers at a couple of them and you could tell they were all very uncomfortable and looked miserable. Someone (management) needs to coach this young man on customer service skills and MUTUAL RESPECT towards his co-workers/employees. He mentioned that they were out of a product so I understand he might've been stressed, however there is no excuse for acting in such an awful way. On that note, I'd like to RAVE about ALL the other employees, they were all working very hard non-stop in spite of the toxic working...

Went for ice cream. Ordered 2 medium mint chocolate chip shakes and 1 small chocolate shake. Had a couple of vehicles ahead of me. Business was not that busy. When we got to window to pay and get our shakes they took my payment and asked me to pull forward. While waiting the vehicle behind me drove off with a waffle cone ice cream. What the heck? Seriously!?! Then when they bring my order out they only brought the 2 mint shakes and looked at me confused when I asked for my chocolate shake. This place needs to get their act together. Very unprofessional. Was not lack of personnel either. I had one person taking my order, another taking my payment, and 2 different people brought out our shakes. Shakes were great, service needs some...