Whataburger — Restaurant in Wichita Falls

So, I decided to eat whataburger last night. Remembered the last time we ate there, they didn't give us the onion rings we ordered, so we were put on a list for a free onion ring. Went in to order as I figured it would be easier. Started my order and then mentioned the list only to be told that if they screw up your order, they only kept that list for a week. The manager on duty was very rude in saying, but it's been too long, and when asked how am I supposed to know, you only keep your list for a week? Would only say sorry it's been too long while repeatedly interrupting me mid sentence. I was never told when put on this list that there was a time limit. Yet their manager says I was and implied I should just know their week long list policy, "it's been over a week, sir." I was not given any reason or answer why they only keep their list for a week at a time but apparently it's my fault they screwed up my order and once I realize it I should stop my family from eating their meal to drive 5 minutes back to the restaurant wait in another 30 minute line or park and walk in and wait 5 minutes to get what they forgot then drive back home to eat cold food with my family. Or eat at a restaurant that screwed up that week to reward them and give them a chance to do the same. We have had some issues with this location, not large sizing drinks or fries on previous visits, and once at the window, after you paid, you can't correct it there, I have tried! THIS WAS THE WORST TRAINED MANAGER I HAVE EVER SEEN OR INTERACTED WITH EVER all over a $4.29 order of onion rings I had paid for on a...

This is a must rather your in Oklahoma or in Texas !!!!!

This particular restaurant was very clean and organized, the bathroom was on par also (which is good for a fast food joint most are gross but like I said this one wasn't ) the staff was very friendly and helpful, they waited for me to order (so many good things to eat here sometimes takes a bit to decide what I want). I ordered the double Whataburger with fries forgot I could substitute for onion rings (recommend them too) .

I do want to say that their prices are a bit expensive but is worth every penny the food is always on par!!!

By the time I got set down with my drink my food arrived at my table, the lady that delivered it comes with a tray that has napkins and condiments on it this is a classic touch and is very nice.

The burger was perfect and so were the fries nothing to went complain about this is again the best burgers ever if I had one in Colorado I would eat that every time I would eat out!!! All in all no issues here the experience was fast and friendly and the food was good. I would recommend this restaurant to anyone that in the...

I've been to this location 4 times. Once they got my order wrong and didn't apologize, and by the time they fixed it my fries were cold. The next time they didn't put half my order in the bag. I didn't notice until I got home, called them and was told to mention what I assume was their manager's name the next time I ordered and they'd comp me what was missing. Next time I went the food was fine but they refused to comp me as promised. This most recent time I waited 25 minutes in the drive thru (no exaggeration), only for them to never even take my order at the speaker. Waited there several more minutes. Finally go to the window hoping for an explanation and a chance to place my order, only to have the worker close the window on me and walk off without a word as soon as I pulled up. I'm not a tough person to please and believe in bad days and second chances but this makes one awful experience too many for me to...