Staybridge Suites Wichita Falls by IHG — Hotel in Wichita Falls

I stopped in this place based on price, prior successful stays with the brand, amenities, and my IHG points. I am a huge fan of Kemmons Wilson and how he built the Holiday Inn brand into the power house it has become. Checking in provided me with a very professional staff, and an appealing lobby/entry and overall appearance.||When I got to my sleeping room everything was in order. They offer what I call semi-suite rooms, which amounts to a big sleeping room with a kitchenette which offers a range top, a percolator with coffee, full-sized dishwasher, big microwave oven, full sized refrigerator/freezer, real dishes and cutlery, and a sink and food waste disposer, but no conventional oven or ability to bake. All of that stuff was in good working order as was the HVAC unit. It has a heat pump, and I don’t like how slow they are but it did provide adequate heat after a while.||The flooring, bedding, towels, and other things that are supposed to be in the room are of good quality, and kept in good condition. The furniture shows no wear, scratches, marks, or abuse, and was everything expected from a quality lodging brand. It was very nice to find a complimentary bag of microwave popcorn for the guest’s enjoyment.||The swimming pool is an outdoor variety, 5 feet deep which is rare today, and was completely empty/full of fallen leaves. I’m sure it’s a nice space in warmer weather. The architect specified professional grade landscape lighting around the pool, but someone has decided they needed to add a string of those solar battery powered plastic cheap, tacky LED pathway lights especially designed to fizzle out in 2 years and fill our landfills with plastic that never degrades. The architect had it right, and those tacky lights need to find their way to the dust bin. ||It has a separate dressing area from the tub/shower toilet area, with good lighting, extra clean, and all fixtures working well. The only serious aggravation is a shelving unit affixed to a wall, directly in the pathway from the entry to the bed. Those should be moved out of the traffic pathway, as I’ve walked into this thing accidentally no less than 5 times in 12 hours. The reason it’s there is questionable, and even so it’s in the wrong place.||I’ve had a little trouble with their access cards in that the secondary entries just don’t open at times. Re-writing the cards seemed to improve things a little bit, but I do believe they need to replace some entry door card readers. The competitor uses a system that’s lots less frustrating, and also sends a key card to my phone, allowing me to bypass waiting to check in. IHG needs to match them on access control.||I do wish IHG hotels would get up to speed with in-room safes as other brands are doing. Today’s traveler is almost forced to carry some kind of valuable electronics, and the safe behind the front desk is a pain to access. Since no lodging brand will be responsible for anything left in the room, those properties offering me a safe in the room definitely get preference.||Breakfast on weekends starts an hour later than work days, and they advertise 7:30, but it was a lot closer to 8:00 before they got the food out. They had those pre-fabricated micro-omelets, sausage, all kinds of toasted things, and self-service waffles, but they didn’t have one of those automated pancake makers common to HI Express locations. ||They had plenty cold breakfast items such as fruit, cereal, yogurt, oatmeal, toppings, and on and on. It was beautifully presented, in a sparkling clean serving area. They just need to be more mindful that being late affects other folks and airlines don’t care what your excuse is they don’t wait.||I did have a little bit of concern with the authoritative person checking me in and their REQIREMENTS to gather personally identifiable information not relevant to a lodging stay. Additionally I’m a frequent guest and they already have all that information if they would just look in their own records it’s already there, and they are already paid.||Were I in the neighborhood I’d use this place again, and I would recommend them to others. The criticisms I have for the property are only intended as suggestions what I wish were a little better, but there is absolutely nothing wrong with what I got/saw when I checked in.||As required by state law, they have a posted max room rate of $399. In my wildest dreams I can’t imagine a time when this property would be worth that much. The overall appearance of the whole place is very pretty, cared for, and what an IHG...

I usually stick to Holiday Inn and Express, but this time I decided to try the IHG experience in another of their hotels. I was annoyed to say the least. Although the staff would bend backwards, I just felt so many things added to the bad experience. It started with the Door hinges creaked so LOUD to enter/exit my room. Then no “Do Not Disturb Sign” available. Something I like to have. I work in the room in the mornings and do not like the staff to interrupt to clean it. Then to find out the

Shower drain is VERY slow before you even enter the shower. Oh, but before that

Lights and electronics have been unplugged next to the bed. Why? So you have to move the night stand to get them plugged.

I mean, Mary left the card signed with her cleaning efforts but did she pay attention to detail? And of course it was PET FRIENDLY and I happened to be placed in the room in front of a nervous dog who would bark constantly due to abandonment issues during the day which was a torture to hear; catchy A TUNE! They had the breakfast bar, but when bananas are spoiling, you look at the other fruit and you see the rest are old too. Makes you wonder on the rest that is served.

I was greeted. They were ready for my arrival.

Gave the membership speech.

Tried to fix the dog issue with points. But when you complain about that, and there is so much more, you don’t want to be THE complainer and moving to another room once settled is so annoying! I just won’t select this property again and stay at the Holiday Inn Express in town in which I stayed already. They...

The Hotel was extremely hard to find. It was off a side road that looked like an entrance to a shopping mall. It was also hard to find because the signage for the hotel was not illuminated. That being said, once I was in front of the hotel it did have the front lit up. Upon getting to the front door there was a hole straight through to the interior where a possible lock might have once been blowing cold air directly into the lobby.

The staff was helpful upon my late night check-in. Once getting to my room, it seemed like it was a 'casting' room (if you know what I mean) the couches and ottoman had stained 'yuck' all over them which made me start to question the overall cleanliness of the room. After finally getting to sleep, I get abruptly woken up at 6:05 because my room was across from the elevator and every time someone got on/ off on the floor, I could hear the DING all the way across my room. Do you know how many people use the elevator in the morning? Lemme tell you... everyone.

I was under the assumption that Staybridge was a step up from the normal Holiday Inn but in this case, a solid no. This was NOT what I was expecting from the IHG brand. This is not consistent with other IHG Properties where I have stayed.

Breakfast was very lacking. There was what looked like a buffet taco bar but no tortillas or.. I don't know anything to put the array of condiments on. Weird scrambled eggs and hard sausage patties were present. I took a banana and got breakfast...