Pour — Restaurant in Wilkes-Barre

I tried again after a month since my last bad review.. I honestly give up at this point. The employees are so incompetent truly. I’m being as kind as I can be in that. I’m glad my last review made a refund happen.. but at this point I just want you guys to hire competent baristas. We order.. two pastries a sandwich & two coffees. They had the pastures over with no bag.. odd but okay. My fiancé then sits there for 10 minutes while more and more people get their orders that came after him. The person who checked him out looks over and goes “did you get your coffees” he said. “No” she looks at the girl she put the cups down for who says “I didn’t see it said no oat milk” and then they all start laughing hysterically? I didn’t know failing to do your job properly is funny.. they then say “did you get your sandwich” reminder it has been 10 minutes since he ordered… multiple people after him have been given their items and left. They say “oh we will get right on that” with a giggle and then SIMPLY DONT? He’s there for another 5-10 minutes… the food is great. Sadly the coffee is awful which I don’t understand because it used to be so good with the older workers. This uncristables coffee… taste like absolutely nothing? Please get better hires. I was such an avid patron and now I won’t be. Which sucks. I really liked this place. I really loved the old employees who...

Ever since Pour has gotten a new owner they have gone down hill. A few of us would go every weekday morning to get our coffee and or treat to eat in the morning. Since the ownership has changed they have closed on many days including Tuesday and Wednesday, as well as closing all Saturdays until the end of October. This morning we go for coffee and we come to find that the cafe is closed without any posting on social media and the sign out front said we are open come in.

Not only that they have gone down in the quality of their drinks and offered specialty drinks. With that being said their prices have gone up a lot. Let me know why they charge 25 cents for whole milk or 2% to be added to their coffee. It seems that the existing baristas are too nervous around the new owner because he talks down to them. The baristas are one of the selling points of this shop because they are so sweet and know how to make...

I used to love pour. My coworkers and I would stop there every morning. The baristas are so sweet and are fantastic drink makers. However since the new ownership the whole atmosphere has changed. The staff are nervous and on edge when the new owner is there. He also seems to talk down to his staff. Prices have gone up and hours have increased but the staffing to support that has not improved. Why is milk an upcharge? We went to pour this morning to find that it was closed with no warning on their social media at all. Plus there was a sign outside that said "come in we're open"? They got rid of punch cards for a whole new system that still has not been put in place. I would hate to see this place be a victim of someone buying them out and ruining what great thing they had going. Pour WAS a wonderful and inexpensive place to get coffee... I fear for the...